Vets: Are You Set Up To Deal with A Summer Surge in Demand?

As of June 2022, 59% of all British households have a pet of some kind!  That’s a whopping 34 million domestic animals across 17 million households which creates a whole lot of natural demand on the UK’s veterinary surgeries.  And then you add Summer into the mix.     Just as GPs surgeries see surges in demand during the balmy Summer months as humans…

More and more patients want their care over the phone – can your surgery handle it?

It’s no secret that the UKs healthcare system is under immense pressure in 2022 – the pandemic hit an already stretched service and the last few years have taken their toll on staff across the NHS.  With doctors and nurses leaving faster than the health service can replace them, significant funding issues and a growing population, patients are drawing the short…

4 Ways to Cut Your Business Costs this Summer

2022 is looking like an increasingly tough year for businesses.  With inflation predicted to top 11%, energy bills soaring and people spending less and less to weather the cost of living storm, it’s easy to feel quite despondent about the outlook. BUT there are always small ways to adapt, adjust and  maybe save a few pounds along the way and this year…

New to VoIP? Here’s everything you need to know!

Whether you’ve been prompted by the 2025 conventional analogue and ISDN lines switching off date creeping ever closer or have been pushed into considering new ways of working as a result of the last couple of years, now might be a great time to switch your traditional phone system over to something new, agile, flexible.  But where to begin?  Installing a…

Smishing: The rise of FluBot. What is it and what can you do to protect yourself?

FluBot first burst onto the malware scene in Summer 2021, flooding our SMS with fake ‘failed parcel’ delivery messages in an unscrupulous bid to install data stealing Trojans onto Android phones.  The fake message contains a link, which when clicked on downloads malware onto your device.  Once installed, the FluBot Trojan can access your credit and debit card details to clear you…

Conquering the hybrid workspace with Universe Blue Connect Bridge

Hybrid working is going nowhere, it’s here to stay. For businesses looking to save money and for staff wanting a more balanced life, it’s the perfect solution.  So how do you build a communications system to match?   On-site phone systems were built for another time: an age when business was conducted exclusively from an office and predominantly by phone.  Whilst many businesses…

On-Premise or Cloud Based Business Communications – Enjoy the Best of Both Worlds with NEC’s Univerge Connect

The last couple of years have asked a lot of business communications.  Systems have had to quickly get smoother, slicker, more streamlined and with infinite remote capabilities to deal with both dispersed staff and remote customers. Comms systems have been shifting into the cloud for around 7 years.  The shift gathered speed of course during the pandemic. More staff working from home…

Health Checking Your Surgery’s Communications Systems

It’s something of an understatement to say that the last few years have been hard going for GP surgeries! If we’ve learnt anything from the challenges surgeries have faced throughout the pandemic, it’s that having a robust, agile, up to date communications system is essential not just for day to day operations but in the face of crises too.  In fact,…

Reducing Telephone Fraud During an Economic Downturn

According to Action Fraud, the annual cost of telephone fraud in the UK is around £17 BILLION, it’s almost unfathomable.  Scammers are of course getting more and more sophisticated and ruthless but as we see unprecedented cost of living rises coupled with astronomical growth in energy bills in the UK, scammers are also getting more opportunistic and desperate.  So how do you…

ISDN switch off paving the way for revolutionary new tech!

In a pivotal moment for the telecommunications industry, BTs planned switch off of the old ISDN network in 2025 is fast approaching. In fact, the move away from this outdated tech is already well underway with many areas now not selling new copper lines at all and the existing lines quickly becoming defunct.  This shift is creating incredible opportunities for the…

How can you reduce your business energy bills?

Inflation in the UK is soaring. Rising at the fastest rate since the 2008 financial crash, businesses in every sector are feeling the pinch with the price of everything from raw materials to transportation to staffing going up.  Throw a hefty hike in energy prices into the mix – increases of almost 30% for gas and 20% for electricity during…

Our Guide to Business Energy Contracts and Changing Your Supplier

With some fundamental differences to domestic energy contracts and without the consumer protections offered to private customers, navigating the world of business energy contracts can be confusing at best, downright baffling at worst. With over three decades of business experience, let us try to demystify the world of commercial energy supply contracts for you. It’s all in the small print…

Weaning Your Staff Off Furlough

Peaking at 5.1 million in January 2021, there are still millions of staff across the UK that find themselves on the Government’s Furlough scheme. Currently being phased out, the system is set to come to an end in September 2021, at which point millions of workers will have to pick up where they left off. Office spaces are likely to…

7 Benefits of Hybrid Working

Whether you call it flexible, remote, or hybrid working, there’s no denying that before 2020, it just wasn’t a realistic option for so many office staff across the UK.  Not due to an absence of technology – the infrastructure for home working isn’t new – rather a workplace culture that didn’t believe teams were able to communicate effectively over distance,…

Are You Paying the Right Price for Your Business Calls?

Trying to compare the cost of your home telephone system or mobile phone deal is a minefield all on its own.  Throw in the complexities of a business communications system and the extended playing field of providers at commercial level and it can be almost impossible to ascertain whether you’re paying too much for your business calls. In most cases,…

Reviewing Your Office Telephone System

Pretty much all businesses take their telephone communications systems for granted.  Sometimes seen as a necessary evil, the office phone system doesn’t have the same sex appeal as the constantly evolving tech bubble of mobile phones, other devices and shiny new computers. Consequently, upgrading a phone system at regular intervals or even properly evaluating the current set up tends to…

Can NECs Univerge Blue Technology Bring Your Surgery’s Communications into the 21st Century?

Surgeries up and down the UK have experienced an extraordinary (some might say unprecedented) surge in call volume over the last 12 months.  From concerned patients checking symptoms to worried family members wondering how to deal with COVID concerns to vaccination questions and that’s on top of the usual high level of calls and queries all surgeries receive in a…

How NECs Revolutionary Univerge Blue System Can Help Your School Communications to Level Up

With students easing back into the school environment, parents adjusting from home schooling back into the world of work and teachers juggling classroom teaching with ongoing staff absence, it is more important than ever that your school’s communication system is able to deal with whatever is thrown at it this year.  You are likely to experience a higher than normal…

Working from Home Just Got Even Easier with NECs Univerge Blue Connect

Even before the start of the Coronavirus pandemic, there was a worldwide shift starting towards working remotely or from home. Although COVID-19 has certainly accelerated the movement, with all of us having to shift our attitudes and working practices rapidly, it’s actually working out incredibly well for many employers and employees.  Over 76% of people working from home surveyed recently…

Maintaining Excellent Patient Care and Future Proofing Your Surgery

If we’ve learnt anything from the challenges faces by surgeries throughout the Coronavirus pandemic it’s that having a robust, versatile, modern communications system is more than just a luxury.  It’s an absolute necessity in maintaining the very best patient care as well as taking care of heavily burdened staff during a national emergency.  We found that those surgeries who had…

Managing People Coming Back to Work

The past 12 months have been hectic; there’s been highs, many lows and a lot of change. Things have often been done or carried out as an emergency response to events happening around us. However, with the vaccine rollout in full swing and the roadmap out of lockdown hitting its targets thus far, now may be the time to access…

Embrace True Hybrid Working with Call2Teams

If you go back just a few short years, many businesses would have been resistant to the idea of employees working predominantly from home. Fears that employees would feel disconnected from the company’s values, separated from colleagues and be less productive were understandable in a world where the majority of us commuted to work and carried it out in the…

Transitioning Your School Staff Back to Full Time Working

Over the last 12 months, schools have really had to roll with the punches when it comes to adapting their working practices. This has meant embracing huge changes in the way they communicate with colleagues, parents and pupils, often using new technology to continue to teach and meet parental demands. Many schools may have already introduced a VoIP system to…

How Can VoIP Remove Traditional Barriers to Home Working

2020 was the year the country proved it could work remotely. With so many businesses big and small realising the benefits and the not insignificant cost savings of working more flexibly, it’s looking like 2021 will be the year thousands of companies further evolve and perfect their home working practices and processes to embrace this new normal. A key part…

Dealing With Winter Surges in Demand as a Doctor’s Surgery

Even without the unique challenges of 2020’s global pandemic, call volumes to GP surgeries inevitably ramp during the winter months with the onset of a large number of seasonal illnesses. Of course, this year that volume is reaching unprecedented levels with heightened sickness in the community as well as increased staff absence due to Covid infection, self-isolation or shielding.  So…

Working flexibly in 2021 – the benefits of VoIP in a pandemic world

As 2020 progressed and the Coronavirus pandemic deepened, more and more staff were required to work from home regardless of industry, sector, geographical location or size.  Throughout the year businesses demonstrated that by modernising working practices and embracing modern technology to its fullest extent, they were able to quickly and easily move to a flexible working arrangement without loss of…

BT’s move over from ISDN moves a year closer

In an unprecedented year, businesses have faced innumerable challenges to adapt how they work, sometimes simply to survive.  One thing that has become clear is that early adopters of new technology and working practices have been able to weather the Coronavirus pandemic better than those who’ve had to play catch up. The key to communication success when it comes to…

Some top ideas for cutting costs in small businesses

Whenever they’re getting started, small businesses need all the help they can get to survive. As many as eight out of ten small businesses fail within the first 18 months. In 2020, a year where global economies have been decimated by the coronavirus pandemic, it’s an even tougher environment out there for most small businesses. While there are government schemes…

Prepare your surgery for a busy winter

There’s a lot of scaremongering going on in the press since Boris Johnson announced the latest round of COVID-19 measures, including the new three tier lockdown system. In many of his recent speeches, the Prime Minister said the UK was in for a tough winter because of the implications of Coronavirus. There could be added stresses on our healthcare system…

Comparing VoIP costs to your existing phone costs

BT is planning to “switch off” the UK’s entire traditional phone line network by 2025, which means switching over from a standard phone system to a phone system running over the internet is inevitable. Now might not seem like the ideal time to have to update your phone system, with the Coronavirus pandemic having widespread effects on the community. However,…

VoIP features that make your working day easier

In any business, the ability to communicate with clients and customers is essential to your success. Having a phone system that meets your needs is crucial to ensuring those good lines of communication — especially in a shifting working landscape where more and more people than ever are working from home. With the uncertainty due to the Coronavirus pandemic and…

VoIP – A Beginner’s Guide

Is the Coronavirus pandemic forcing you to change the way your business is working? It might not seem like it, but now might be the perfect time to make the switch over from your traditional phone systems to something new. One of the big future-proof options is VoIP. But what exactly is VoIP, you ask? Here’s our beginner’s guide to…

Top tips for keeping your team productive at home

Working remotely and working from home is a trend that has been steadily growing for years. It’s become increasingly popular as a way of fitting work around lifestyle, with the removal of a daily commute thought to make things particularly convenient for many people. In 2020, during the height of the coronavirus crisis, it’s becoming standard practice more and more…

Why VoIP is proving so popular during lockdown

Since the UK went into lockdown in March, most of us have been sticking to the rules well and self-isolating as much as possible. That means a lot of people in their homes, looking for ways to stay busy, stay entertained and stay connected to the outside world. More than ever before, we’re leaning on our home broadband connection for…

Keep your business working through Coronavirus self-isolation

The spread of Covid-19, known more commonly as the Coronavirus, has seen widespread repercussions across the globe. Italy has seen Europe’s biggest outbreak, leading the Italians to go into a country-wide lockdown, restricting travel and public gatherings. Thankfully, the UK has managed to keep a comparative lid on the virus so far. Initially the “contain stage” for as long as…

How VoIP could save your business money

If you’re in business, you’ll constantly have an eye on costs; sometimes a penny saved is a penny earned and that’s been particularly important for many businesses of all sizes in recent times. In the retail sector, sales failed to rise for a record fifth month in a row in December, with household spending in high street shops and online…

Make sure your surgery’s not left without power with a UPS

The recent Storms Brendan, Ciara and Dennis managed to cause chaos up and down the country, with gales of more than 75mph and heavy rainfall hitting the UK, leading to widespread flooding and affecting travel and power across the country. Numerous counties across the nation also saw thousands of properties lose power as the high winds downed trees and power…

Five easy targets for your surgery this year

The start of any new year is a great time to reflect, plan and respond. What can you be doing better? What could you be introducing that would increase the productivity of your staff? How about improving the experience each of your patients has when they visit or contact your surgery? These are questions that many doctors, vets and dental…

Five questions for businesses and schools ahead of the BT standard telephone line switch off

Have you heard that BT plans to “switch off” all the country’s “traditional” phone lines by 2025? That might sound like a long way away, but the reality is that if your business has multiple phone lines, the switch off means you’ll probably need to change systems. Luckily, if you change to a VoIP (Voice-over Internet Protocol) system, you can…

How VoIP can help tackle busy periods at your surgery

Both GP and veterinary surgeries are facing the same pressures and looking to achieve similar goals — reducing costs, increasing efficiency and improving communications with patients. Yet this might seem like an insurmountable problem when surgery teams are put under strain during the busiest hours of the day. The rising and aging UK population is putting health services under strain,…

VoIP for small businesses

As a small business owner, you’ll have plenty to think about when it comes to your phone system. How much will it cost? Are your call charges growing month after month? What will it cost to bring in a new employee and an additional phone line? And that’s just for a start! The best answer to many of these questions…

PRESS RELEASE: Local business launches new CCTV service for schools and businesses in the West Country

Local business launches new CCTV service for schools and businesses in the West Country A South West–based communications company is now offering a brand new CCTV service to local organisations looking to maximise their security and efficiency. Equations Voice and Data, with offices in Devon and Somerset, has been providing telephone systems and technology to businesses, schools, medical practices and…

The advantages of CCTV for your business or school

There were more than 175,000 burglaries across the UK last year. That’s a staggering 19 every hour of the day and more than 400 every time the clock passes midnight. One of the key questions you should be asking as a school or business is: how would you cope if you were to fall victim of crime (particularly when Scotland…

PRESS RELEASE: Schools encouraged to review lockdown communications in light of recent campus incidents

A leading telephone systems provider is encouraging schools and other education institutions across the region to review their ability to communicate if their campus were to go into lockdown. Equations Voice and Data, based in Devon and Somerset, have been working with a number of schools from across the country in the wake of five incidents so far this year…

Has your organisation outgrown its current phone system?

In this fast-moving digital age, we find ourselves upgrading our company mobiles and IT equipment on a fairly regular basis as technology become increasingly powerful and advanced. But when was the last time you thought about updating your telephone system? For large organisations spread across sites both domestically and globally, the need for a robust and effective phone system has…

How healthy is your surgery’s telephone system?

Our healthcare and veterinary care systems are under increasing pressure as the UK population and the percentage of pet owners both continue to grow rapidly. At more than 66 million, the UK population is already at an all-time high, and is projected to grow to nearly 73 million by 2041. Theresa May has just pledged an extra 5,000 GPs to…

Is your existing phone system working for your small business?

In this ‘always on’ digital age, our personal and business lives are becoming increasingly inextricable as the line between the two becomes more and more blurred. We can check work emails on our personal mobiles and manage our business’ social media through our personal accounts, whilst also remaining fully contactable by friends and family throughout the working day. The rise…

School’s out for Summer!

So exam season is in full swing and we’re racing towards the end of yet another school year already. Scary, isn’t it, how quickly time goes? Students and teachers will no doubt be looking forward to some well-earned rest over the Summer holidays; but for head teachers, the work doesn’t stop there. The school year-end and Summer holidays is a…

Does your phone system match up to your professional service levels?

In today’s ‘always connected’ culture, your ability to remain in continuous contact with your clients, when and wherever, requires a communications system that provides an open, direct line to your business. Whether you’re in the accounting, legal, estate agency, advertising or consultancy business, your professional services firm needs to be easily available to your clients in order to stay ahead…

Lowering phone costs and working with school budgets

As a school, how does the idea of potentially saving money on your phone system as well as your daily calls and rental charges sound? How about actually getting a system that really works for your own unique set of circumstances and improving communication at the same time? Sounds too good to be true, doesn’t it? In reality, it’s really…

Increasing productivity during school holidays

There are now 9.2 million people working in the UK with dependent children. Not sound like that many? That’s almost one in every four people of working age, so the chances are that no matter what line of business you’re in or how large or small your organisation may be, you’re highly likely to work with a parent. With parenting…

Quick! It’s snowing! Man the phones!

As a country we love to talk about the weather but there’s one thing that sends a shiver down the spine of any commuter across the UK and that’s signs of snow! Just a couple of inches is enough to leave some parts of the country inaccessible and decimate any chance of making it to work until temperatures warm and…

Do you have employees across multiple sites? We have the perfect answer to increase productivity and improve communication

Does your business or organisation have employees across multiple sites? Perhaps you have people working from home or salespeople that are frequently on the road or away from their desks? If this sounds familiar to your working life, then you’ll likely be met by and familiar with some of the common problems faced when people aren’t in the same place…

About Us

We’re specialists in helping organisations like yours find and implement phone systems that not only handle your calls, but add value to your organisation. Our personal approach means you'll get great service from start to finish.

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Installing a new phone system or changing supplier can be a big decision; you want to make sure you’re teaming up with the right people. We've been specialising in phone systems and technology for more than twenty five years.

About Us

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