Five easy targets for your surgery this year

The start of any new year is a great time to reflect, plan and respond. What can you be doing better? What could you be introducing that would increase the productivity of your staff? How about improving the experience each of your patients has when they visit or contact your surgery? These are questions that many doctors, vets and dental…

Five questions for businesses and schools ahead of the BT standard telephone line switch off

Have you heard that BT plans to “switch off” all the country’s “traditional” phone lines by 2025? That might sound like a long way away, but the reality is that if your business has multiple phone lines, the switch off means you’ll probably need to change systems. Luckily, if you change to a VoIP (Voice-over Internet Protocol) system, you can…

How VoIP can help tackle busy periods at your surgery

Both GP and veterinary surgeries are facing the same pressures and looking to achieve similar goals — reducing costs, increasing efficiency and improving communications with patients. Yet this might seem like an insurmountable problem when surgery teams are put under strain during the busiest hours of the day. The rising and aging UK population is putting health services under strain,…

VoIP for small businesses

As a small business owner, you’ll have plenty to think about when it comes to your phone system. How much will it cost? Are your call charges growing month after month? What will it cost to bring in a new employee and an additional phone line? And that’s just for a start! The best answer to many of these questions…

PRESS RELEASE: Local business launches new CCTV service for schools and businesses in the West Country

Local business launches new CCTV service for schools and businesses in the West Country A South West–based communications company is now offering a brand new CCTV service to local organisations looking to maximise their security and efficiency. Equations Voice and Data, with offices in Devon and Somerset, has been providing telephone systems and technology to businesses, schools, medical practices and…

The advantages of CCTV for your business or school

There were more than 175,000 burglaries across the UK last year. That’s a staggering 19 every hour of the day and more than 400 every time the clock passes midnight. One of the key questions you should be asking as a school or business is: how would you cope if you were to fall victim of crime (particularly when Scotland…

PRESS RELEASE: Schools encouraged to review lockdown communications in light of recent campus incidents

A leading telephone systems provider is encouraging schools and other education institutions across the region to review their ability to communicate if their campus were to go into lockdown. Equations Voice and Data, based in Devon and Somerset, have been working with a number of schools from across the country in the wake of five incidents so far this year…

Has your organisation outgrown its current phone system?

In this fast-moving digital age, we find ourselves upgrading our company mobiles and IT equipment on a fairly regular basis as technology become increasingly powerful and advanced. But when was the last time you thought about updating your telephone system? For large organisations spread across sites both domestically and globally, the need for a robust and effective phone system has…

How healthy is your surgery’s telephone system?

Our healthcare and veterinary care systems are under increasing pressure as the UK population and the percentage of pet owners both continue to grow rapidly. At more than 66 million, the UK population is already at an all-time high, and is projected to grow to nearly 73 million by 2041. Theresa May has just pledged an extra 5,000 GPs to…

Is your existing phone system working for your small business?

In this ‘always on’ digital age, our personal and business lives are becoming increasingly inextricable as the line between the two becomes more and more blurred. We can check work emails on our personal mobiles and manage our business’ social media through our personal accounts, whilst also remaining fully contactable by friends and family throughout the working day. The rise…

School’s out for Summer!

So exam season is in full swing and we’re racing towards the end of yet another school year already. Scary, isn’t it, how quickly time goes? Students and teachers will no doubt be looking forward to some well-earned rest over the Summer holidays; but for head teachers, the work doesn’t stop there. The school year-end and Summer holidays is a…

Does your phone system match up to your professional service levels?

In today’s ‘always connected’ culture, your ability to remain in continuous contact with your clients, when and wherever, requires a communications system that provides an open, direct line to your business. Whether you’re in the accounting, legal, estate agency, advertising or consultancy business, your professional services firm needs to be easily available to your clients in order to stay ahead…

Lowering phone costs and working with school budgets

As a school, how does the idea of potentially saving money on your phone system as well as your daily calls and rental charges sound? How about actually getting a system that really works for your own unique set of circumstances and improving communication at the same time? Sounds too good to be true, doesn’t it? In reality, it’s really…

Increasing productivity during school holidays

There are now 9.2 million people working in the UK with dependent children. Not sound like that many? That’s almost one in every four people of working age, so the chances are that no matter what line of business you’re in or how large or small your organisation may be, you’re highly likely to work with a parent. With parenting…

Quick! It’s snowing! Man the phones!

As a country we love to talk about the weather but there’s one thing that sends a shiver down the spine of any commuter across the UK and that’s signs of snow! Just a couple of inches is enough to leave some parts of the country inaccessible and decimate any chance of making it to work until temperatures warm and…

Do you have employees across multiple sites? We have the perfect answer to increase productivity and improve communication

Does your business or organisation have employees across multiple sites? Perhaps you have people working from home or salespeople that are frequently on the road or away from their desks? If this sounds familiar to your working life, then you’ll likely be met by and familiar with some of the common problems faced when people aren’t in the same place…

Is your phone system GDPR compliant?

It now seems a while since the furore of GDPR swept the nation back in May of this year, but the consequences of the updates made to the way businesses hold and manage data were far-reaching and compliance is now compulsory. So what exactly is GDPR? In case you missed it, GDPR stands for the ‘General Data Protection Regulation’ and…

Meeting the needs of professional services providers – is your phone system right for your practice?

Over the past 25 years we’ve worked with pretty much every type of professional services provider you can think of; insurance brokers, lawyers, accountants and independent financial suppliers to name just a few! We not only understand their needs when it comes to their phone system and communicating with their clients, but also their regulatory obligations in areas such as…

Does your phone system provide your growing business with all of the features it needs?

Every business is different; they face different challenges, serve different customers and deliver different products and services. That’ll come as no surprise to you as a business owner. However, there are some common challenges that many businesses face when it comes to communicating with their customers or suppliers. Whilst often hundreds or even thousands of emails will be sent each…

Five questions to ask yourself when considering VoIP

VoIP telephony is becoming increasingly popular with many of the organisations with whom we work. No matter if you’re a school, a doctor’s surgery or any other form of organisation, this technology potentially offers a host of benefits including cost savings and increased flexibility and functionality. It is however a big decision to move away from a traditional system toward…

NEC InReports – Call Management Made Easy

Does your organisation take high volumes of calls or have a lot of people on the phone at any given time? Could you benefit from better understanding when those calls are made, who’s taking them and from having that information at the fingertips at every point during the day? If the answer to those questions is a ‘yes’, then NEC’s…

Six reasons it may be time to consider VoIP

No matter the size of your organisation, or the line of business in which you work, turning to a VoIP phone system brings with it a wide range of benefits. From cost savings to flexibility and adaptability, these systems are becoming more and more popular – so how long can you ignore the positives of having a phone system that…

Protecting your organisation against toll fraud

It’s estimated that up to 84% of South West organisations could be vulnerable to a growing trend in ‘toll fraud’, which is when hackers gain unlawful access to your phone system and begin making calls to international or long distance numbers using your telephone lines. Toll fraud itself has been around for a while, with the Communications Fraud Control Association…

How to use your phone system to crack local markets

The issue Whether you’re old or new, the lifeblood of any organisation is its customers and your success or failure will often be due in large part to the way you interact with them and the way you’re able to communicate with them. People buy from, and deal with people. In a competitive environment it’s also how you stand out…

Bring your organisation together with others, for a low cost

The issue Running any organisation requires time management, co-ordination of your employees and team work. So if you have several offices and locations, or you have employees on the road and away from the office frequently, how do you get them together to discuss business without having to drag them away from customers and without losing time with expensive travel?…

How you can reduce call costs

It’s hard to ignore the current financial pressures in the UK, so we know that communication system budgets are tight in many organisations across the country. However, with our years of experience we also know that getting the right telephone system for your organisation is vital to the smooth running of your organisation. We believe that a tight budget doesn’t…

Using the right phone system to boost your seasonal business

Seasonal organisations are often forgotten when it comes to appropriate configuration, with most suppliers putting the focus on organisations that operate in much the same way all year round. However, we know that this means you need a fantastic telephone system which can easily adapt to your different needs as you progress through high and low season and holiday periods…

Is your business prepared for when a storm strikes?

The weather is a hot topic in the UK (not as hot as we would like!). Every year thousands of businesses across Devon, Somerset and beyond lose out because of storm related damage. The winter storms of 2013/14 are an unpleasant reminder, with many businesses still recovering from the devastating floods. How does your company cope when things go wrong,…

Five ways our phone systems can improve customer service

At the heart of every business, company, and organisation is the need to communicate; whether it’s with customers, staff, teachers, or suppliers. The way you’re able to converse with important stakeholder groups will be key to how successfully and efficiently you operate on a daily basis. If communication is central to what you do, an effective phone system is vital;…

What makes us different

We know there are plenty of phone system providers around the country, but we also know that we’re different. Our unique approach and specialist advice means we’re not like the others, and we’re proud to stand out from the crowd. Want to know why? Here are just a few things that make us unique. Over 25 years of experience We’ve…

What we do

When it comes to telecommunications, there isn’t a ‘one size fits all’ solution, which is why we offer a range of different and tailored services. For the past 25 years we’ve been implementing phone systems that add value, and over this time we’ve learnt that what works for one organisation, won’t necessarily work for another. Let us tell you a…

Five myths about VoIP

VoIP (Voice over Internet Protocol) has been on a steady rise in recent years, in fact, there’s been around a 75% increase in businesses opting to use of the cost-friendly telephone systems since 2010. VoIP works by using a broadband line to make calls. Data is sent and received via the internet connection, just like emails, and the result is…

Why your business should have an UPS system

For many organisations, telephone systems are a lifeline that is relied on every single day, so what happens when the power has gone? Uninterruptable Power Supply (UPS) allows you to keep going even when there’s an issue with the power. It maintains and protects systems during critical times, and can save you a lot of time and hassle. You may…

A free review of your telephony needs

Technology moves at a rapid pace, and the needs of an organisation change over time. We understand that having the best communication system in your school, academy, or college is important, so we’re offering a free review of your telephony services. What will be checked Telephone hardware – what was top of the range a few years ago is no…

Improving call performance for GP Surgeries

Getting through to a GP surgery can be stressful for both patients and staff. The phone can’t always be answered and there may be multiple patients trying to get through at once, particularly at the beginning of a day. Whilst we can’t fix the problem through extra staff, we can help through an advanced system which monitors the activity on…

The benefits of having a geographical telephone number

Deciding what type of phone number your organisation needs can be a tricky decision. There are plenty of options out there, so it’s important that you find the right one for your needs and contacts. Non-geographical numbers have been top of the tables for a while (that’s your 0800’s or your 0845 numbers), but it isn’t necessarily the best option…

Is your organisation ready for the end of ISDN?

A lot can happen in 10 years can’t it? It certainly can in the world of technology if you think that in 2006 the iPhone was still a well-kept secret in the bowels of an Apple research and development facility in Cupertino. More than 750 million iPhones have been bought during the past decade by people across the globe, and…

NEC SV9100 Telephone System: Six benefits for your business

Successful organisations come in all shapes and sizes, but one thing they all have in common is great communication; both internally and externally. But where exactly do you start when looking for a telephone system that helps you achieve this? The NEC UNIVERGE SV9100 (which has now replaced the SV8100) is being used by a growing number of organisations locally;…

NEC SV9100 – the perfect telephone system for remote working

Whilst many organisations will have a workforce based in an office, this certainly isn’t applicable to everyone; those that have mobile sales teams, warehouses or individuals working from home will have very different needs from a telephone system. So are there phone systems that are able to answer these needs? We believe that NEC’s SV9100 telephone system ticks all of…

PRESS RELEASE: Small businesses urged to protect themselves from telephone Toll scam

Businesses across the South West could be losing tens of thousands of pounds by failing to protect their telephone systems from fraudsters. The warning comes from leading telephone specialists Equations Voice and Data, who are encouraging businesses to protect themselves from the growing threat of Toll Fraud. Approximately 84% of South West Businesses are understood to be at threat from…

Equations top for quick service

At 13:09 on the 21st Sept we received an urgent order and before 9:00 the next day an Equations engineering team was on site cabling and installing the new telephone system. Tom Pearce commented: “This site was new to us but the school’s need was urgent so we pulled out all the stops. To meet the client’s timescales we had…

About Us

We’re specialists in helping organisations like yours find and implement phone systems that not only handle your calls, but add value to your organisation. Our personal approach means you'll get great service from start to finish.

Our Services

Installing a new phone system or changing supplier can be a big decision; you want to make sure you’re teaming up with the right people. We've been specialising in phone systems and technology for more than twenty five years.

About Us

Unit C, Forest Enterprise Park,
Wood Road, Ashill, TA19 9LP
01237 420010
ask@equationsvoiceanddata.co.uk
www.equationsvoiceanddata.co.uk

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