Does your business or organisation have employees across multiple sites? Perhaps you have people working from home or salespeople that are frequently on the road or away from their desks? If this sounds familiar to your working life, then you’ll likely be met by and familiar with some of the common problems faced when people aren’t in the same place…
If you don’t know how your phone system or employees are performing, how can you make improvements to your current service levels or identify any issues and quickly address them? Ultimately great decisions are based on good information. You need it to understand what’s currently happening in order to improve it in the future. This is exactly what our NEC…
We live in a world where we’re always connected. If we’re not at the desk we’re available on our mobile. But in a modern world shouldn’t the two be seamlessly connected? Doesn’t it seem a little out of date to have a desktop number and a mobile number? In reality this situation can also pose a couple of very common…
If you own a hotel have you ever found it frustrating that your phone system can’t be seamlessly integrated with your room and property management system? Found it troublesome dealing with multiple technology suppliers; one for your phone, one for the hotel management system? If either of these sound like you then you’re going to love our specialist solution for…
It now seems a while since the furore of GDPR swept the nation back in May of this year, but the consequences of the updates made to the way businesses hold and manage data were far-reaching and compliance is now compulsory. So what exactly is GDPR? In case you missed it, GDPR stands for the ‘General Data Protection Regulation’ and…
Have you heard of the term ‘toll fraud’? If not then you’re certainly not alone, but what if we told you that 84% of businesses in the UK are vulnerable to an attack and that the average cost for the victims can be as much as £10,000 with nobody to claim against? Now that we have your attention, let’s explain…
Over the past 25 years we’ve worked with pretty much every type of professional services provider you can think of; insurance brokers, lawyers, accountants and independent financial suppliers to name just a few! We not only understand their needs when it comes to their phone system and communicating with their clients, but also their regulatory obligations in areas such as…
Every business is different; they face different challenges, serve different customers and deliver different products and services. That’ll come as no surprise to you as a business owner. However, there are some common challenges that many businesses face when it comes to communicating with their customers or suppliers. Whilst often hundreds or even thousands of emails will be sent each…
No matter whether you’re a dentist, a doctor or a vet, your phone system will be at the heart of how your surgery communicates with its patients. It should make it easy for them to get the information they want, to contact you in an emergency or to speak with the person they need as quickly and efficiently as possible.…
When it comes to phone systems for schools and education providers we really do know our onions; we’ve worked with hundreds across the South West and beyond for more than twenty-five years. Small campuses, large campuses, multi-site providers, you name it, we’ve helped them! With over two decades of specialism comes a lot of experience; we know what works and…