As of June 2022, 59% of all British households have a pet of some kind! That’s a whopping 34 million domestic animals across 17 million households which creates a whole lot of natural demand on the UK’s veterinary surgeries. And then you add Summer into the mix. Just as GPs surgeries see surges in demand during the balmy Summer months as humans…
We’ve nearly made it to the end of another school year – hear the sighs of relief up and down the country as students and teachers get ready to enjoy some well-earned rest and relaxation over the holidays! But school life doesn’t stop for everyone as Summer hits: in fact with a little space to breathe, now is the perfect time…
It’s no secret that the UKs healthcare system is under immense pressure in 2022 – the pandemic hit an already stretched service and the last few years have taken their toll on staff across the NHS. With doctors and nurses leaving faster than the health service can replace them, significant funding issues and a growing population, patients are drawing the short…
2022 is looking like an increasingly tough year for businesses. With inflation predicted to top 11%, energy bills soaring and people spending less and less to weather the cost of living storm, it’s easy to feel quite despondent about the outlook. BUT there are always small ways to adapt, adjust and maybe save a few pounds along the way and this year…
Whether you’ve been prompted by the 2025 conventional analogue and ISDN lines switching off date creeping ever closer or have been pushed into considering new ways of working as a result of the last couple of years, now might be a great time to switch your traditional phone system over to something new, agile, flexible. But where to begin? Installing a…
FluBot first burst onto the malware scene in Summer 2021, flooding our SMS with fake ‘failed parcel’ delivery messages in an unscrupulous bid to install data stealing Trojans onto Android phones. The fake message contains a link, which when clicked on downloads malware onto your device. Once installed, the FluBot Trojan can access your credit and debit card details to clear you…
It’s been a while since Webinars have been the coolest kid on the business block but the last couple of years have given the humble webinar a new lease of life. Done right, webinars are an incredibly effective way of growing your customer base, anywhere in the world. Between 2019 and 2021 some 62% of online businesses were using webinars to…
Hybrid working is going nowhere, it’s here to stay. For businesses looking to save money and for staff wanting a more balanced life, it’s the perfect solution. So how do you build a communications system to match? On-site phone systems were built for another time: an age when business was conducted exclusively from an office and predominantly by phone. Whilst many businesses…
As the adage goes, when times are tough, we tighten our belts. But is that always the right approach for a business? We believe that effective decision making is largely about spending your money in the right way, rather than not investing at all. With inflation now rising above 8% and bills across all utilities heading skywards, business owners across…
Schools up and down the country had to work unbelievably hard during the pandemic to educate the nations kids and keep mums and dads in the loop as they tried to home school – it’s been relentless! One of the key learning points from the last few years has been the absolute pivotal importance of having a robust, agile and…
The last couple of years have asked a lot of business communications. Systems have had to quickly get smoother, slicker, more streamlined and with infinite remote capabilities to deal with both dispersed staff and remote customers. Comms systems have been shifting into the cloud for around 7 years. The shift gathered speed of course during the pandemic. More staff working from home…
It’s something of an understatement to say that the last few years have been hard going for GP surgeries! If we’ve learnt anything from the challenges surgeries have faced throughout the pandemic, it’s that having a robust, agile, up to date communications system is essential not just for day to day operations but in the face of crises too. In fact,…
According to Action Fraud, the annual cost of telephone fraud in the UK is around £17 BILLION, it’s almost unfathomable. Scammers are of course getting more and more sophisticated and ruthless but as we see unprecedented cost of living rises coupled with astronomical growth in energy bills in the UK, scammers are also getting more opportunistic and desperate. So how do you…
We don’t have to journey back far to a time when ‘hybrid working’ was a lofty fantasy for office staff across the UK. Before 2020, employers simply weren’t as invested in enabling staff to work remotely. Not due to an absence of technology – the infrastructure for home working isn’t new – rather a fear that employees working out of the office…
In a pivotal moment for the telecommunications industry, BTs planned switch off of the old ISDN network in 2025 is fast approaching. In fact, the move away from this outdated tech is already well underway with many areas now not selling new copper lines at all and the existing lines quickly becoming defunct. This shift is creating incredible opportunities for the…
Inflation in the UK is soaring. Rising at the fastest rate since the 2008 financial crash, businesses in every sector are feeling the pinch with the price of everything from raw materials to transportation to staffing going up. Throw a hefty hike in energy prices into the mix – increases of almost 30% for gas and 20% for electricity during…
With some fundamental differences to domestic energy contracts and without the consumer protections offered to private customers, navigating the world of business energy contracts can be confusing at best, downright baffling at worst. With over three decades of business experience, let us try to demystify the world of commercial energy supply contracts for you. It’s all in the small print…
It’s a simple enough question, but did you know? If you didn’t, then we’re pretty sure that you’re not in the minority, but the truth is, it’s happening a little sooner than you may think! BT’s current plan is to cease the installation of ISDN lines nationally in 2023, but many areas are now “stop sell” where new copper lines can’t…
As a business you’ll want to be as productive as possible. A large part of that will be making sure that your staff members have the processes, procedures and systems in place in order to make that goal a reality. When it comes to communication your phone system is at the heart of it all; it allows you to communicate…
Peaking at 5.1 million in January 2021, there are still millions of staff across the UK that find themselves on the Government’s Furlough scheme. Currently being phased out, the system is set to come to an end in September 2021, at which point millions of workers will have to pick up where they left off. Office spaces are likely to…
Whether you call it flexible, remote, or hybrid working, there’s no denying that before 2020, it just wasn’t a realistic option for so many office staff across the UK. Not due to an absence of technology – the infrastructure for home working isn’t new – rather a workplace culture that didn’t believe teams were able to communicate effectively over distance,…
Trying to compare the cost of your home telephone system or mobile phone deal is a minefield all on its own. Throw in the complexities of a business communications system and the extended playing field of providers at commercial level and it can be almost impossible to ascertain whether you’re paying too much for your business calls. In most cases,…
Pretty much all businesses take their telephone communications systems for granted. Sometimes seen as a necessary evil, the office phone system doesn’t have the same sex appeal as the constantly evolving tech bubble of mobile phones, other devices and shiny new computers. Consequently, upgrading a phone system at regular intervals or even properly evaluating the current set up tends to…
Surgeries up and down the UK have experienced an extraordinary (some might say unprecedented) surge in call volume over the last 12 months. From concerned patients checking symptoms to worried family members wondering how to deal with COVID concerns to vaccination questions and that’s on top of the usual high level of calls and queries all surgeries receive in a…
With students easing back into the school environment, parents adjusting from home schooling back into the world of work and teachers juggling classroom teaching with ongoing staff absence, it is more important than ever that your school’s communication system is able to deal with whatever is thrown at it this year. You are likely to experience a higher than normal…
Even before the start of the Coronavirus pandemic, there was a worldwide shift starting towards working remotely or from home. Although COVID-19 has certainly accelerated the movement, with all of us having to shift our attitudes and working practices rapidly, it’s actually working out incredibly well for many employers and employees. Over 76% of people working from home surveyed recently…
We’re excited to be one of the first providers in the UK to offer an innovative new system that will help local businesses adapt to new working habits due to the pandemic. Equations Voice and Data Communications, based in North Devon and Somerset, will be offering the innovative NEC Univerge Blue system that launched at the end of March this…
If we’ve learnt anything from the challenges faces by surgeries throughout the Coronavirus pandemic it’s that having a robust, versatile, modern communications system is more than just a luxury. It’s an absolute necessity in maintaining the very best patient care as well as taking care of heavily burdened staff during a national emergency. We found that those surgeries who had…
The past 12 months have been hectic; there’s been highs, many lows and a lot of change. Things have often been done or carried out as an emergency response to events happening around us. However, with the vaccine rollout in full swing and the roadmap out of lockdown hitting its targets thus far, now may be the time to access…
If you go back just a few short years, many businesses would have been resistant to the idea of employees working predominantly from home. Fears that employees would feel disconnected from the company’s values, separated from colleagues and be less productive were understandable in a world where the majority of us commuted to work and carried it out in the…
Over the last 12 months, schools have really had to roll with the punches when it comes to adapting their working practices. This has meant embracing huge changes in the way they communicate with colleagues, parents and pupils, often using new technology to continue to teach and meet parental demands. Many schools may have already introduced a VoIP system to…
As we humans have battled with the changes the COVID-19 pandemic has thrown at us, so have pets across the world. Over the past year a surge in pet ownership, combined with spending more time at home with our furry loved ones has meant that veterinary surgeries throughout the UK are dealing with more and more calls from concerned owners,…
2020 was the year the country proved it could work remotely. With so many businesses big and small realising the benefits and the not insignificant cost savings of working more flexibly, it’s looking like 2021 will be the year thousands of companies further evolve and perfect their home working practices and processes to embrace this new normal. A key part…
With many schools across England looking set to join our neighbours in Wales and Scotland by starting to reopen in March, is your school ready? With two weeks to go, it’s likely that you’ll start to see a surge in calls from parents trying to get to grips with yet another new normal. The increase in call volume is likely…
Whether trying to manage staff absence through sickness or self-isolation, staying on top of the rollout of free school meals to children and young people in the community, monitoring pupil levels in school on a daily basis or communicating effectively with parents and pupils trying to learn and educate at home, there is no doubt that the Coronavirus pandemic is…
Even without the unique challenges of 2020’s global pandemic, call volumes to GP surgeries inevitably ramp during the winter months with the onset of a large number of seasonal illnesses. Of course, this year that volume is reaching unprecedented levels with heightened sickness in the community as well as increased staff absence due to Covid infection, self-isolation or shielding. So…
As 2020 progressed and the Coronavirus pandemic deepened, more and more staff were required to work from home regardless of industry, sector, geographical location or size. Throughout the year businesses demonstrated that by modernising working practices and embracing modern technology to its fullest extent, they were able to quickly and easily move to a flexible working arrangement without loss of…
In an unprecedented year, businesses have faced innumerable challenges to adapt how they work, sometimes simply to survive. One thing that has become clear is that early adopters of new technology and working practices have been able to weather the Coronavirus pandemic better than those who’ve had to play catch up. The key to communication success when it comes to…
Whenever they’re getting started, small businesses need all the help they can get to survive. As many as eight out of ten small businesses fail within the first 18 months. In 2020, a year where global economies have been decimated by the coronavirus pandemic, it’s an even tougher environment out there for most small businesses. While there are government schemes…
During a normal winter, staffing levels are always erratic in the winter months, with the usual winter bugs like flu and colds going around. 2020 looks to be even worse, with people showing coronavirus symptoms potentially having to self-isolate for days while waiting for their test results to come back. December is also a popular time for staff to use…
Businesses of all sizes face communication issues from time to time. The challenge facing small and medium companies are often greater as they just don’t have the resources necessary to completely tackle the problem. Not having the right resources in place has only aggravated the risk from potential communication problems. These issues can range from customers being unable to easily…
Just as the coronavirus pandemic has reshaped our working environments and more or less every other aspect of our lives, it’s reshaped our schools and forced teachers and parents to adapt to a new kind of learning space. As with any other period, the safety of both children and staff is essential to how a school is run. During the…
Businesses of all sizes face communication issues from time to time. The challenge facing small and medium companies are often greater as they just don’t have the resources necessary to completely tackle the problem. Not having the right resources in place has only aggravated the risk from potential communication problems. These issues can range from customers being unable to easily…
The Covid-19 global pandemic has made us reassess a huge number of things both in our personal lives and across society. One thing it has definitely highlighted is how feasible it is for many of us to work from home more often, if not permanently. With the second lockdown and a potentially difficult winter ahead, working from home looks like…
The lead up to Christmas is normally a great time of year for many of us, with food, gifts and retail therapy. That means that November and December are among the busiest months for so many of the UK’s biggest sectors, particularly retail and hospitality. A second lockdown may have thrown original plans into chaos, but come what may, many…
Towards the end of September, the Prime Minister Boris Johnson instructed people to return to working from home as and where possible, sending thousands of people back from their offices to remote working again. Not coming into the workplace every day and working from home can be jarring for many, with the transition to working at home for the next…
There’s a lot of scaremongering going on in the press since Boris Johnson announced the latest round of COVID-19 measures, including the new three tier lockdown system. In many of his recent speeches, the Prime Minister said the UK was in for a tough winter because of the implications of Coronavirus. There could be added stresses on our healthcare system…
If you run a business and want to make things work as smoothly as possible during these unusual and unprecedented times, you’ll need technology that lives up to your needs and systems that are robust enough to deal with changing work conditions. Having a phone system that meets your needs is important, particularly at a time when more and more…
BT is planning to “switch off” the UK’s entire traditional phone line network by 2025, which means switching over from a standard phone system to a phone system running over the internet is inevitable. Now might not seem like the ideal time to have to update your phone system, with the Coronavirus pandemic having widespread effects on the community. However,…
In any business, the ability to communicate with clients and customers is essential to your success. Having a phone system that meets your needs is crucial to ensuring those good lines of communication — especially in a shifting working landscape where more and more people than ever are working from home. With the uncertainty due to the Coronavirus pandemic and…
Is the Coronavirus pandemic forcing you to change the way your business is working? It might not seem like it, but now might be the perfect time to make the switch over from your traditional phone systems to something new. One of the big future-proof options is VoIP. But what exactly is VoIP, you ask? Here’s our beginner’s guide to…
Did you know that BT is planning to “switch off” the UK’s entire traditional phone line network by 2025? Five years might sound like a long time, but the reality is that if you rely on traditional phone lines for your business, the switch off means you’ll probably need to change your telephony to internet-capable phones by 2025. With the…
The economy has taken a huge hit since the start of the coronavirus outbreak. Lockdown effectively meant that businesses — and life as we know it — ground to a halt for weeks and weeks. Some businesses have been devastated by the financial crisis, while others have managed to navigate the turbulence, while having to radically change the way they…
For many businesses big and small alike, the coronavirus lockdown imposed by the government has forced new ways of working and looking at the day-to-day work environment. Some have made the most of a bad situation; some pubs have done takeaway food or beer in an effort to keep their locals fed and watered, independent retailers have started offering delivery…
Working remotely and working from home is a trend that has been steadily growing for years. It’s become increasingly popular as a way of fitting work around lifestyle, with the removal of a daily commute thought to make things particularly convenient for many people. In 2020, during the height of the coronavirus crisis, it’s becoming standard practice more and more…
The past few months have been difficult for many businesses across the South West – whether through a loss of trade during the lockdown or through the complexity of having staff members working remotely when they’ve previously always been in your office. During this period, we’ve moved a number of businesses over to our VoIP solutions. The reason for this…
At a time when track and trace, social distancing and returning to school are being talked about on a daily or even hourly basis, having an understanding of where (and in what number) people are on your school campus has never been as important. We’re able to off schools the Inventry system, which is trusted by more than 7,000 establishments…
When times are changing quickly, you need to be flexible in your response. The word ‘unprecedented’ has been mentioned a lot over the past two or three months and for schools there can be no better word to encapsulate the new world you’ve had to react and adapt to. With your teachers and support staff working remotely, we know that…
Since March 23rd, the UK has taken the drastic step of ordering a lockdown, with people being told to stay at home unless it’s absolutely necessary to leave. It’s all due to the spread of Covid-19, more commonly known as the Coronavirus. Millions of people across the world are living in similar lockdown conditions; adjusting to the measures for the…
Since the UK went into lockdown in March, most of us have been sticking to the rules well and self-isolating as much as possible. That means a lot of people in their homes, looking for ways to stay busy, stay entertained and stay connected to the outside world. More than ever before, we’re leaning on our home broadband connection for…
The spread of Covid-19, known more commonly as the Coronavirus, has seen widespread repercussions across the globe. Italy has seen Europe’s biggest outbreak, leading the Italians to go into a country-wide lockdown, restricting travel and public gatherings. Thankfully, the UK has managed to keep a comparative lid on the virus so far. Initially the “contain stage” for as long as…
There have been a number of schools across the country that have already had to close due to potential Coronavirus outbreaks. For many schools it’s not yet a threat, but the thought of it is a concern while schools are open, so they’ll need to keep on top of any medical issues at any given moment. The InVentry electronic sign…
The news is being dominated by the worldwide spread of Covid-19, known more widely as the Coronavirus. The UK has responded to the threat robustly so far, with the response to the virus still in the containment stage, but the situation is still worrying. Restricting mass gatherings, closing workplaces and schools are currently not on the Government’s agenda, but Scotland’s…
When he became Prime Minister last July, Boris Johnson made a pledge that nobody would have to wait more than three weeks to see their GP, but since then 11 million patients have endured waits longer than three weeks. Demand for NHS services is rising all the time, but more often than not, surgeries are finding themselves stretched in every…
If you’re in business, you’ll constantly have an eye on costs; sometimes a penny saved is a penny earned and that’s been particularly important for many businesses of all sizes in recent times. In the retail sector, sales failed to rise for a record fifth month in a row in December, with household spending in high street shops and online…
The recent Storms Brendan, Ciara and Dennis managed to cause chaos up and down the country, with gales of more than 75mph and heavy rainfall hitting the UK, leading to widespread flooding and affecting travel and power across the country. Numerous counties across the nation also saw thousands of properties lose power as the high winds downed trees and power…
The thought of your local school going into lockdown is an absolutely terrifying thought, yet it’s happened twice in the UK this month. Castlecombe Primary School in Bromley was placed on lockdown as police investigated sightings of a man in the vicinity with a gun, while a similar scenario played out at Wiltsthorpe School in Derbyshire earlier this month, when…
If you’re a family owned or small business in the South West, then you’re certainly not alone. In fact, more than 90% of businesses fall into that category across the West Country. But what does that really mean to you as a family member or a business owner? In reality it almost always means that you have a lot on…
When you think of targets set in schools, you think of students aiming for top grades, or teachers trying to keep a class above a certain average score in exams. But just like any other organisation, your school will likely be constantly striving for better in terms of making things more efficient, improving communication with parents and making life a…
The start of any new year is a great time to reflect, plan and respond. What can you be doing better? What could you be introducing that would increase the productivity of your staff? How about improving the experience each of your patients has when they visit or contact your surgery? These are questions that many doctors, vets and dental…
Christmas is a fantastic time of year for most of us, with all the food, presents and precious time with loved ones. For many of us it’s very busy too; hospitality and tourism businesses are swamped by people wanting some festive fun, doctors’ surgeries are busy with people suffering winter ailments, while eCommerce businesses can struggle to keep up with…
As a business you’ll want to be as productive as possible. A large part of that will be making sure that your staff members have the processes, procedures and systems in place in order to make that goal a reality. When it comes to communication your phone system is at the heart of it all; it allows you to communicate…
If you’re running a business, do you ever find your phone system frustrating and no longer capable of giving you what you need from it? Is it hampering your interactions with customers? Whilst changing your phone system can seem like something of a chore and always stay at the bottom of the to-do list, the benefits a VoIP system (where…
Are you prepared for the BT switch off in 2025? We can help your business get ready ahead of the game! With BT planning to turn off traditional phone lines by 2025, all businesses still using analogue phone systems will need to make the switch to a newer internet based phone system. Equations knows that each business is different so…
We have been working with schools across the South West for more than 29 years. We are proud to now be offering the InVentry sign in system to schools in the area; the electronic system helps both primary and secondary schools alike manage visitors, staff and student sign in and with ease and speed. The system is incredibly adaptable, being…
Have you heard that BT plans to “switch off” all the country’s “traditional” phone lines by 2025? That might sound like a long way away, but the reality is that if your business has multiple phone lines, the switch off means you’ll probably need to change systems. Luckily, if you change to a VoIP (Voice-over Internet Protocol) system, you can…
If you’re currently running a small business, then you’re bound to have plenty on your plate. It’s therefore easy to understand why updating your phone system may feel like another task or decision at the end of a very long list. However, whilst on the face of it, taking the plunge and getting it sorted may seem like a drain…
Both GP and veterinary surgeries are facing the same pressures and looking to achieve similar goals — reducing costs, increasing efficiency and improving communications with patients. Yet this might seem like an insurmountable problem when surgery teams are put under strain during the busiest hours of the day. The rising and aging UK population is putting health services under strain,…
As a small business owner, you’ll have plenty to think about when it comes to your phone system. How much will it cost? Are your call charges growing month after month? What will it cost to bring in a new employee and an additional phone line? And that’s just for a start! The best answer to many of these questions…
If you own or run a surgery and you’re not currently using a VoIP phone system, there are a whole host of benefits you could be missing out on that can easily improve your communication with patients, reduce costs and increase efficiency. Let’s take a look at four ways a VoIP system could take your communication to the next level.…
We’ve been working with schools across the South West for more than 20 years. If you’re currently considering if a VoIP phone system could be the right solution for your campus, here are a few of the benefits from which your school could gain…. Addressing your campus layout Every school or university will be unique, however one thing that is…
Looking for a telephone system for your business that gives you everything you need at the fraction of the cost? Here’s everything you need to know about VoIP phone systems in a nutshell… Can it really cut costs? If you’re currently using traditional phone lines to run your business, then you could instantly cut costs with a VoIP system. How…
Local business launches new CCTV service for schools and businesses in the West Country A South West–based communications company is now offering a brand new CCTV service to local organisations looking to maximise their security and efficiency. Equations Voice and Data, with offices in Devon and Somerset, has been providing telephone systems and technology to businesses, schools, medical practices and…
There were more than 175,000 burglaries across the UK last year. That’s a staggering 19 every hour of the day and more than 400 every time the clock passes midnight. One of the key questions you should be asking as a school or business is: how would you cope if you were to fall victim of crime (particularly when Scotland…
A leading telephone systems provider is encouraging schools and other education institutions across the region to review their ability to communicate if their campus were to go into lockdown. Equations Voice and Data, based in Devon and Somerset, have been working with a number of schools from across the country in the wake of five incidents so far this year…
Last month, Exeter University when into lockdown when a student began threatening others with a handgun. The University’s strict emergency protocols were actioned, with the building put into immediate lockdown and firearms officers and a police dog called to the scene. Students, some of whom were in exams, had to be evacuated from the building as well as several other…
In this fast-moving digital age, we find ourselves upgrading our company mobiles and IT equipment on a fairly regular basis as technology become increasingly powerful and advanced. But when was the last time you thought about updating your telephone system? For large organisations spread across sites both domestically and globally, the need for a robust and effective phone system has…
Our healthcare and veterinary care systems are under increasing pressure as the UK population and the percentage of pet owners both continue to grow rapidly. At more than 66 million, the UK population is already at an all-time high, and is projected to grow to nearly 73 million by 2041. Theresa May has just pledged an extra 5,000 GPs to…
In this ‘always on’ digital age, our personal and business lives are becoming increasingly inextricable as the line between the two becomes more and more blurred. We can check work emails on our personal mobiles and manage our business’ social media through our personal accounts, whilst also remaining fully contactable by friends and family throughout the working day. The rise…
So exam season is in full swing and we’re racing towards the end of yet another school year already. Scary, isn’t it, how quickly time goes? Students and teachers will no doubt be looking forward to some well-earned rest over the Summer holidays; but for head teachers, the work doesn’t stop there. The school year-end and Summer holidays is a…
In today’s ‘always connected’ culture, your ability to remain in continuous contact with your clients, when and wherever, requires a communications system that provides an open, direct line to your business. Whether you’re in the accounting, legal, estate agency, advertising or consultancy business, your professional services firm needs to be easily available to your clients in order to stay ahead…
As a school, how does the idea of potentially saving money on your phone system as well as your daily calls and rental charges sound? How about actually getting a system that really works for your own unique set of circumstances and improving communication at the same time? Sounds too good to be true, doesn’t it? In reality, it’s really…
As the Easter bank holiday period approaches, you’ll hopefully be looking forward to putting your feet up for a well-earned rest (if only for a couple of days!). However, if you work for a veterinary or doctors surgery then you’ll likely have the headache of how best to communicate a wide range of information to your patients; updated opening hours…
How do you currently make and take your calls? If it’s through a standard phone line rather than an internet-based solution such as ‘VoIP’ then you need to be aware of a looming deadline! That’s because BT is planning to ‘hang up’ all ISDN and PSTN phone lines by 2025. ‘2025!’ we hear you say! No rush at all then?…
Last week, four schools in the South London (Croydon) area went into lockdown following reports and sightings of a man in the surrounding area armed with a gun. They remained in lockdown during 10 hours of police negotiations. Whilst this is a situation we hope never happens again, how well equipped would you be to effectively communicate during a period…
Electricity – it’s something we all rely on day after day. But what would happen to your business, school or organisation if it were to be without power for a period of time? No phones, no calls, no communication. How would that affect your organisation? What would the impact be? If these are questions that you’ve never asked before then…
There are now 9.2 million people working in the UK with dependent children. Not sound like that many? That’s almost one in every four people of working age, so the chances are that no matter what line of business you’re in or how large or small your organisation may be, you’re highly likely to work with a parent. With parenting…
As a country we love to talk about the weather but there’s one thing that sends a shiver down the spine of any commuter across the UK and that’s signs of snow! Just a couple of inches is enough to leave some parts of the country inaccessible and decimate any chance of making it to work until temperatures warm and…
Does your business or organisation have employees across multiple sites? Perhaps you have people working from home or salespeople that are frequently on the road or away from their desks? If this sounds familiar to your working life, then you’ll likely be met by and familiar with some of the common problems faced when people aren’t in the same place…
If you don’t know how your phone system or employees are performing, how can you make improvements to your current service levels or identify any issues and quickly address them? Ultimately great decisions are based on good information. You need it to understand what’s currently happening in order to improve it in the future. This is exactly what our NEC…