Does your business or organisation have employees across multiple sites? Perhaps you have people working from home or salespeople that are frequently on the road or away from their desks? If this sounds familiar to your working life, then you’ll likely be met by and familiar with some of the common problems faced when people aren’t in the same place…

If you don’t know how your phone system or employees are performing, how can you make improvements to your current service levels or identify any issues and quickly address them? Ultimately great decisions are based on good information. You need it to understand what’s currently happening in order to improve it in the future. This is exactly what our NEC…

We live in a world where we’re always connected. If we’re not at the desk we’re available on our mobile. But in a modern world shouldn’t the two be seamlessly connected? Doesn’t it seem a little out of date to have a desktop number and a mobile number? In reality this situation can also pose a couple of very common…

If you own a hotel have you ever found it frustrating that your phone system can’t be seamlessly integrated with your room and property management system? Found it troublesome dealing with multiple technology suppliers; one for your phone, one for the hotel management system? If either of these sound like you then you’re going to love our specialist solution for…

It now seems a while since the furore of GDPR swept the nation back in May of this year, but the consequences of the updates made to the way businesses hold and manage data were far-reaching and compliance is now compulsory. So what exactly is GDPR? In case you missed it, GDPR stands for the ‘General Data Protection Regulation’ and…

Have you heard of the term ‘toll fraud’? If not then you’re certainly not alone, but what if we told you that 84% of businesses in the UK are vulnerable to an attack and that the average cost for the victims can be as much as £10,000 with nobody to claim against? Now that we have your attention, let’s explain…

Over the past 25 years we’ve worked with pretty much every type of professional services provider you can think of; insurance brokers, lawyers, accountants and independent financial suppliers to name just a few! We not only understand their needs when it comes to their phone system and communicating with their clients, but also their regulatory obligations in areas such as…

Every business is different; they face different challenges, serve different customers and deliver different products and services. That’ll come as no surprise to you as a business owner. However, there are some common challenges that many businesses face when it comes to communicating with their customers or suppliers. Whilst often hundreds or even thousands of emails will be sent each…

No matter whether you’re a dentist, a doctor or a vet, your phone system will be at the heart of how your surgery communicates with its patients. It should make it easy for them to get the information they want, to contact you in an emergency or to speak with the person they need as quickly and efficiently as possible.…

When it comes to phone systems for schools and education providers we really do know our onions; we’ve worked with hundreds across the South West and beyond for more than twenty-five years. Small campuses, large campuses, multi-site providers, you name it, we’ve helped them! With over two decades of specialism comes a lot of experience; we know what works and…

Whilst we hope it will never happen, have you thought about how you’d communicate with staff and pupils across your school if you needed to commence a lockdown protocol as the result of a terror or lone attack? Mass school shootings and acts of terrorism can often be things that you see on the television and think of as being…

Do you have people working remotely or on their own? If so then you’re certainly no longer in the minority – many organisations and businesses now embrace remote working as advances in technology and internet speeds make it an increasingly cost effective and attractive way of working. But if those employees were to become injured or embroiled in a dangerous…

VoIP telephony is becoming increasingly popular with many of the organisations with whom we work. No matter if you’re a school, a doctor’s surgery or any other form of organisation, this technology potentially offers a host of benefits including cost savings and increased flexibility and functionality. It is however a big decision to move away from a traditional system toward…

Does your organisation take high volumes of calls or have a lot of people on the phone at any given time? Could you benefit from better understanding when those calls are made, who’s taking them and from having that information at the fingertips at every point during the day? If the answer to those questions is a ‘yes’, then NEC’s…

If you think about your phone, the technology in your car or any other area of your life five years ago and compare it to the here and now, you’ll soon realise that when it comes to technology, things really do move quickly. We’ve been working with organisations on their phone systems for more than 20 years, so as you…

Do you have staff members working at different locations on different days? Perhaps you have people on the road or working from home? No matter where your colleagues are based, you’ll now be able to bring them all together to share, collaborate, message and communicate, all with one simple user-friendly app. What is this app and how does it work?…

When it comes to technology times move quickly. As our mobile phones and computers get more powerful we often change them and upgrade accordingly, sometimes on a regular basis, but when was the last time you reviewed your telephone system or the costs associated with making and taking calls? For many business owners a review of their telephone provider can…

The issue No matter what industry your organisation is operating in, whether it’s a school, a doctor’s surgery or the site of a large factory, there’ll be occasions when your employees are either not at their desk, or not on-site at all. This poses a potential problem; if you find that your staff are away from their desk for long…

The issue No matter what your industry, the summer period brings with it a whole host of things to consider when it comes to your phone system. Most of us will enjoy a well-earned break in the sunshine at some point meaning that staff numbers can be lower, particularly during the school holidays. If you work in certain areas such…

The issue Whether you’re old or new, the lifeblood of any organisation is its customers and your success or failure will often be due in large part to the way you interact with them and the way you’re able to communicate with them. People buy from, and deal with people. In a competitive environment it’s also how you stand out…

The issue Running any organisation requires time management, co-ordination of your employees and team work. So if you have several offices and locations, or you have employees on the road and away from the office frequently, how do you get them together to discuss business without having to drag them away from customers and without losing time with expensive travel?…

It’s hard to ignore the current financial pressures in the UK, so we know that communication system budgets are tight in many organisations across the country. However, with our years of experience we also know that getting the right telephone system for your organisation is vital to the smooth running of your organisation. We believe that a tight budget doesn’t…

Seasonal organisations are often forgotten when it comes to appropriate configuration, with most suppliers putting the focus on organisations that operate in much the same way all year round. However, we know that this means you need a fantastic telephone system which can easily adapt to your different needs as you progress through high and low season and holiday periods…

Has the winter illness hit your business? Around 9.6 million work days are lost each year due to the ‘winter blues’ and that’s a lot of days! Unfortunately, we can’t prevent germs being spread around the office but we can help your business be best prepared for when a member of the team is away. How, we hear you ask?…

The weather is a hot topic in the UK (not as hot as we would like!). Every year thousands of businesses across Devon, Somerset and beyond lose out because of storm related damage. The winter storms of 2013/14 are an unpleasant reminder, with many businesses still recovering from the devastating floods. How does your company cope when things go wrong,…

At the heart of every business, company, and organisation is the need to communicate; whether it’s with customers, staff, teachers, or suppliers. The way you’re able to converse with important stakeholder groups will be key to how successfully and efficiently you operate on a daily basis. If communication is central to what you do, an effective phone system is vital;…

It’s an old cliché, but there’s never a one size fits all solution when it comes to your phone system’s infrastructure. We’ll often dazzle you with what our systems can do and how they can help your organisation, but it’s the correct infrastructure that ensures that you’ll be benefiting from all of those features without having to worry about issues…