The words ‘call centre’ can often invoke negative feelings based on a previous bad experience.
We facilitate that experience, giving you a system that enables you to handle the volume of calls that you need to in the most efficient and client friendly way possible.
Whether it’s a sudden flurry of calls, agents tied up on the phone with lengthy enquiries or a shortage of staff, our systems will help you maintain the level of service you give to each and every caller.
Some sites need the option for callers to leave voicemail, meanwhile true call queuing systems allow callers to keep their place in the call queue and some other sites; a combination of the two.
Do you require, different call routing at different times of the day or days of the week? Or call logging to monitor staff performance? Maybe call recording for staff training and to manage disputes?
Equations can deliver them all, speak to one of the team today to discuss which option is most suited for you.
The right person for the right call.
Your new call reality.
A key ingredient of personal service is making sure you’re always speaking to the right person. Our systems are able to assign incoming calls to the most suitable agent, rather than just the next free agent. Have staff with specific knowledge of certain topics? Different staff members at different times? We can make sure they’re perfectly matched to the right caller.
What can you add to our call centre?
We work with a number of automatic call distribution (ACD) systems. This is technical talk for a system that allows you to:
• Control call overflow at busy times
• Route calls to free operators
• Give priority to particular customers
• Increase staff productivity
• Route calls based on the number dialled and the time of day
• Offer call-back messages
You’ll actually be able to control a whole range of parameters to ensure that your business is always operating at peak efficiency, no matter how busy your phone lines are.
What’s working with Equations really like?
Worried you might just get the same system as everybody else? No need; we’ll take the time to understand you work and only recommend the solutions and implementation that will give you the best possible results.
Think it ends there? Of course not; we’ll train your staff to make sure you get the most from the system we’ve implemented, and that’s even included in our pricing!
Looking for a personal service from a team that will really add value to your phone systems? You’re looking for Equations Voice and Data.
“Working with Equations has been very easy. At first, engineers came out in normal school hours and worked in a room with our server. It all went very smoothly and they didn’t cause any problems to the school day. Then, over Easter, they worked in the classrooms so the system was up-and-running by the time school started again.”
The words ‘call centre’ can often invoke negative feelings based on a previous bad experience.
We facilitate that experience, giving you a system that enables you to handle the volume of calls that you need to in the most efficient and client friendly way possible.
Whether it’s a sudden flurry of calls, agents tied up on the phone with lengthy enquiries or a shortage of staff, our systems will help you maintain the level of service you give to each and every caller.
Some sites need the option for callers to leave voicemail, meanwhile true call queuing systems allow callers to keep their place in the call queue and some other sites; a combination of the two.
Do you require, different call routing at different times of the day or days of the week? Or call logging to monitor staff performance? Maybe call recording for staff training and to manage disputes?
Equations can deliver them all, speak to one of the team today to discuss which option is most suited for you.
The right person for the right call. Your new call reality.
A key ingredient of personal service is making sure you’re always speaking to the right person. Our systems are able to assign incoming calls to the most suitable agent, rather than just the next free agent. Have staff with specific knowledge of certain topics? Different staff members at different times? We can make sure they’re perfectly matched to the right caller.
What can you add to our call centre?
We work with a number of automatic call distribution (ACD) systems. This is technical talk for a system that allows you to:
• Control call overflow at busy times
• Route calls to free operators
• Give priority to particular customers
• Increase staff productivity
• Route calls based on the number dialled and the time of day
• Offer call-back messages
You’ll actually be able to control a whole range of parameters to ensure that your business is always operating at peak efficiency, no matter how busy your phone lines are.
What’s working with Equations really like?
Worried you might just get the same system as everybody else? No need; we’ll take the time to understand you work and only recommend the solutions and implementation that will give you the best possible results.
Think it ends there? Of course not; we’ll train your staff to make sure you get the most from the system we’ve implemented, and that’s even included in our pricing!
Looking for a personal service from a team that will really add value to your phone systems? You’re looking for Equations Voice and Data.
“Working with Equations has been very easy. At first, engineers came out in normal school hours and worked in a room with our server. It all went very smoothly and they didn’t cause any problems to the school day. Then, over Easter, they worked in the classrooms so the system was up-and-running by the time school started again.”