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Missed calls; they can be frustrating for the person making the call and mean lost opportunities for the person unable to answer. Our call management can help improve your performance.

In reality there can be many different reasons your organisation misses a call, so how do you make sure you stop missing them? Information is vital; you need to be able to immediately understand your performance and changes in call traffic so you’re able to perform better.

How can we help you do that?

At Equations we work with the NEC’s MyCalls system, and we’ve seen it improve the efficiency of many of our clients in recent years.

What does the NEC MyCalls system do?

NEC’s MyCalls is a smart system that gives you up-to-the-minute, real-time information about what’s happening on your phones throughout the day. You’ll be able to control and manage call fluctuations, and respond positively to busy periods by adding extra staff.

We’re all about adding value; what results could you get?

Improve your customer service by answering more calls. Monitor staff efficiency and have a better understanding of the staff numbers you really need answering the phones.

Be immediately aware of levels of unanswered calls and those exceeding your allotted answering time (for example, three rings)

Have the information at hand to help solve disputes; if you have automatic call recording then messages are saved and can be played back or exported for emailing.

Looking for a personal service from a team that will really add value to your phone systems? You’re looking for Equations Voice and Data.

“Working with Equations has been very easy. At first, engineers came out in normal school hours and worked in a room with our server. It all went very smoothly and they didn’t cause any problems to the school day. Then, over Easter, they worked in the classrooms so the system was up-and-running by the time school started again.”

Oliver Wilson-Chalon – ICT Manager

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Missed calls; they can be frustrating for the person making the call and mean lost opportunities for the person unable to answer. Our call management can help improve your performance.

In reality there can be many different reasons your organisation misses a call, so how do you make sure you stop missing them?
Information is vital; you need to be able to immediately understand your performance and changes in call traffic so you’re able to perform better.

How can we help you do that?

At Equations we work with the NEC’s MyCalls system, and we’ve seen it improve the efficiency of many of our clients in recent years.

What does the NEC MyCalls system do?

NEC’s MyCalls is a smart system that gives you up-to-the-minute, real-time information about what’s happening on your phones throughout the day. You’ll be able to control and manage call fluctuations, and respond positively to busy periods by adding extra staff.

We’re all about adding value; what results could you get?

Improve your customer service by answering more calls.
Monitor staff efficiency and have a better understanding of the staff numbers you really need answering the phones.

Be immediately aware of levels of unanswered calls and those exceeding your allotted answering time (for example, three rings)

Have the information at hand to help solve disputes; if you have automatic call recording then messages are saved and can be played back or exported for emailing.

Looking for a personal service from a team that will really add value to your phone systems? You’re looking for Equations Voice and Data.

“Working with Equations has been very easy. At first, engineers came out in normal school hours and worked in a room with our server. It all went very smoothly and they didn’t cause any problems to the school day. Then, over Easter, they worked in the classrooms so the system was up-and-running by the time school started again.”

Oliver Wilson-Chalon – ICT Manager

About Us

We’re specialists in helping organisations like yours find and implement phone systems that not only handle your calls, but add value to your organisation. Our personal approach means you'll get great service from start to finish.

Our Services

Installing a new phone system or changing supplier can be a big decision; you want to make sure you’re teaming up with the right people. We've been specialising in phone systems and technology for more than twenty five years.

About Us

Unit C, Forest Enterprise Park,
Wood Road, Ashill, TA19 9LP
01237 420010
ask@equationsvoiceanddata.co.uk
www.equationsvoiceanddata.co.uk

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Coronavirus Update

Due to the rapidly changing situation surrounding Coronavirus, we are receiving a large volume of calls and emails. We are however still here to help and support you. If you are currently needing help with arranging working from home, or any other communication requirement, then please email as below.

Alternatively, do call us on 01237 420010. Either way we will try to help you as quickly as we can but as you will appreciate, response times are slower than normal.

Engineering requests / info
Tech@equationsvoiceanddata.co.uk

Sales requests / info
TomPearce@equationsvoiceanddata.co.uk admin@equationsvoiceanddata.co.uk

Accounts / other admin
admin@equationsvoiceanddata.co.uk