The seasonal warmth is here! Which means thinking about whether we need to adapt and change the way our phone systems are working for us. So, we’ve come up with 5 things to consider!
Update your phone messages
Record or update your phone system messages to reflect any changes in operating hours or holiday closures during the summer season. Ensure that callers are informed of any adjusted schedules or vacation periods so they can plan accordingly.
Seasonal promotions
Use your phone system to promote summer specials, discounts, or events. Consider adding promotional messages to your auto-attendant or hold music to inform callers about current offers and drive sales during the summer months.
Optimise call routing
Review and optimise your call routing settings to ensure efficient handling of calls during busy summer periods. Adjust call queues, routing rules, and overflow options to accommodate increased call volumes or changes in staffing availability.
Enable remote access
Summer often means holidays and remote work for employees. Ensure that your phone system supports remote access capabilities, such as mobile apps or softphone clients, so employees can stay connected and manage calls from anywhere with an internet connection.
Monitor call analytics
Keep an eye on call analytics and performance metrics to identify trends and areas for improvement during the summer season. Analyse call volume, wait times, and customer satisfaction levels to make data-driven decisions and optimise your phone system for peak efficiency.
By ‘Summer-ising’ your phone system with these little tips, you can better serve your customers, promote seasonal offerings, and ensure smooth operations during the busiest time of the year.
Contact us
We’re specialists in helping you find the right phone system for your business. We understand that each business is unique, so all of our advice is tailored specifically to you. Give the Equations team a call today on 01237 420010 to discuss your options or to book a free review of your current system.
