All businesses want an easy life. We all want our teams to be operating smoothly, work to be completed efficiently, and for our customers/clients to be happy! But, in the real world, this isn’t always the case. Complicated systems, lack of staff, an overwhelming surge of customers… there are countless obstacles out there that can get in the way of smooth sailing.

One way you can level-up the service you are providing for your customers is by adding VoIP to your business. Let’s break down what this would look like – and what the key benefits are…

Wait, what’s VoIP again?

We’ve covered VoIP and its many users in lots of other blogs, which you’re welcome to check out. But if you just want a quick refresher, VoIP is essentially a phone system that’s cloud based. It’s not powered by a traditional landline but the internet instead, which makes it much more agile, more cost effective, and far better quality. And what does that lead to? A better experience for your customers – and you too, of course!

Here are 10 features that VoIP offers that can improve your organisation’s customer service:

1. Setting up call queues – during busy periods, rather than customers ringing and getting frustrated by an engaged dial tone, a VoIP phone system will tidy your callers into a streamlined queue. You don’t need to do anything – they’ll just get pushed down the funnel and fed to the next free caller when ready. Perfect, right?
2. Recording calls – need to keep a record of calls for training, or to revisit key information? Not only does VoIP allow you to do this, but it uses a fully secure, private system to do so. If you do have any queries regarding the safety and security of VoIP, always feel free to get in touch and we’ll be glad to help.
3. Being accessible from anywhere – as VoIP relies on an internet connection, as long as you have WiFi you are good to go! This makes it the ideal choice for remote or hybrid workforces. A team that is scattered across different locations, or constantly on the move, can still stay well connected and this doesn’t need to interfere with the quality of service they’re providing.
4. Automated messages – we recently explained how VoIP can be super useful over the Christmas period – enabling teams to leave automated messages about their opening times. But this applies in other circumstances too all year round. If there are key messages you need to deliver to a majority of your customers, you can deliver this information to them in a slick, simple message. This will keep your customers happy, reduce call times, and puts less pressure on your staff.
5. Scalable – as a cloud-based system, VoIP can grow as your business does – adding, or even removing, phones as and when necessary. Remember, VoIP doesn’t use a traditional landline system, meaning there aren’t cables and wiring to worry about. And so, there’s no reason why you’re quality of service cannot keep up with your business as it expands.

Ready to switch?

If you have more questions about what a VoIP phone system would look like for organisation, or if you are ready to make the move, get in touch with the Equations team today.

Give us a call on 01237 420010.