• We’ll start with that all important intro into what exactly Voice over Internet Protocol (VoIP) is. Basically, it’s a pretty cool technology that allows voice communication and multimedia sessions over the Internet, rather than using traditional phone lines. It converts voice signals into digital data packets and transmits them over the internet.

• Something we’re all a little more conscious of at the moment – trying to make savings where we can. VoIP often reduces communication costs significantly, especially for long-distance and international calls and many VoIP providers offer low-cost or free calls within their network, which is super beneficial for lots of businesses.

• VoIP can be accessed from anywhere with an internet connection, allowing you to make and receive calls on various devices like your phone, tablet, laptop, and computers. The flexibility is ideal for remote work and mobile employees!

• There are so many advanced features that are typically not available with traditional phone services. These include voicemail to email, call forwarding, call recording, video conferencing, and virtual phone numbers, enhancing productivity and communication efficiency.

• VoIP systems are easily scalable, allowing businesses to add or remove lines and services as needed without the need for extensive hardware changes. This scalability is cost-effective and supports your business growth.

• Integrating with various other internet services and business applications is possible too! Customer Relationship Management (CRM) systems, email, and instant messaging platforms all help to provide a combined communication experience.

• The quality of VoIP calls can be influenced by the internet connection’s speed and stability. High-speed broadband connections generally offer better call quality, while slow or unstable connections can lead to issues like latency, jitter, and packet loss (voice and audio data travel in packets across the Internet).

• VoIP can be vulnerable to security threats such as hacking, eavesdropping, and denial-of-service attacks but this is easily stopped by implementing encryption, secure networks, and strong authentication protocols which mitigate these risks and protect sensitive communication.

Contact us
Give the Equations team a call today on 01237 420010 to discuss your options or to book a free review of your current system.