With more than half of UK households owning a pet, it’s clear that we are a nation of animal lovers. Animals are part of the family, and this means they’re included in all the holidays with the Christmas season being no exception! Though a fun time of year, winter comes with its own risks, from more challenging conditions for outside animals to hazards like unguarded seasonal treats and Christmas decorations. 

Vets often see a surge around this time of year and in what can sadly be life or death situations, it’s vital that your phone system is up to the challenge. This is where a VoIP system can help.

Save time by directing your patients to the right person

VoIP systems come with an automated attendant as standard, which means that before the call goes through to a person, it can answer some of the most common queries people will have. This saves time for both your staff and your customers; this is particularly useful in emergency situations where they need to talk to a vet urgently. It also frees staff up to handle other calls/tasks and keep the practice running smoothly.

Support staff and prevent backlog with hunt groups

Of course, an increase in demand puts extra pressure on your teams when it comes to answering the phone. The hunt group feature of your VoIP system means that one incoming call will ring on multiple lines, giving different members of staff the option to answer. This reduces pressure on reception/a single member of staff, ensures there is no backlog of calls and can help direct calls to the right member of staff.

A VoIP system is set up for remote working

Home visits are occasionally necessary for smaller animals and are standard for larger farm animals which means it is common for vets to have staff in different locations throughout the day. Thanks to a VoIP system, calls can easily be diverted via an app that can be set up on mobile devices. This means that no matter where they are, it’s easy to contact them, ensuring vital services and information can be accessed.

Increased security

With scams and hacks becoming more sophisticated, ensuring your phone system is secure has never been more important. VoIP can mitigate security threats through encryption, identity management and hosted VoIP systems work around the clock to protect networks, so you don’t have to worry about it. Additionally, it is always a good idea to carry out operating system checks/updates regularly to ensure your business isn’t at risk through newer scams.

Cost effective

You’d think with all these benefits that a VoIP system would be expensive – definitely not! In fact, surgeries report significant cost savings by using a flexible VoIP system, making it a fantastic and cost-effective solution for a busy vet practice.

Get in touchAt Equations, we’re specialists in helping you find the right phone system for your business. We understand that each business is unique, so all of our advice is tailored specifically to you. Give the Equations team a call today on 01237 420010 to discuss your upgrade options o