As of June 2022, 59% of all British households have a pet of some kind! That’s a whopping 34 million domestic animals across 17 million households which creates a whole lot of natural demand on the UK’s veterinary surgeries. And then you add Summer into the mix.
Just as GPs surgeries see surges in demand during the balmy Summer months as humans deal with the heat, heat waves also affect our pets and create increasing pressure on veterinary surgeries up and down the country. There will undoubtedly be a spike in telephone calls during the period as worried owners try to find the best way to help their beloved pets cope with the warmth. In a normal Summer, calls to vets increase by a not insignificant 12%. Is your telephone system up to the challenge?
A high quality, flexible, internet-based phone system that can cut costs, save time and improve communication is a real win, win for any practise: you really do need a system that can handle anything thrown at it.
Save time by providing quick access information on the phone
People – and their pets – are predictable: every surgery will have a list of common queries whether it’s checking symptoms in pets or finding out opening hours. VoIP systems come with an automated attendant as standard. What this means is that before the call goes through to a person it can answer some of the most common queries people ask. They get the info without you spending precious time talking them through it.
Hunt Groups Can Support Staff
Increases in demand for vets services of course put extra pressure on your teams. The hunt group feature of your VoIP system can spread the load by dispersing phone calls effectively. In essence your hunt group will allow one incoming call to ring on multiple lines, giving a team of staff the option of answering and reducing pressure on a single teammate.
Got Vets on the Go? A VoIP system is set up for remote working!
Calls can be easily diverted with the use of a VoIP handset, or even an App that they can set up on their phone. This means that no matter where they are, those wanting to get in touch with you will have the same level of service as they would if they were sat in the surgery.
You can also easily connect and transfer to other team members at the touch of a button.
Such improved service and functionality must cost a lot more than your current phone system right? Absolutely not! In fact once the system is installed, surgeries report significant cost savings by using a flexible VoIP system.
Give the Equations team a call today on 01237 420010 to discuss your options for upgrade or to book a free review of your current system.
