Surgeries up and down the UK have experienced an extraordinary (some might say unprecedented) surge in call volume over the last 12 months. From concerned patients checking symptoms to worried family members wondering how to deal with COVID concerns to vaccination questions and that’s on top of the usual high level of calls and queries all surgeries receive in a normal year. For many it has highlighted the need to invest in an up to scratch communications system which can handle anything. NEC launched their innovative cloud based Univerge Blue system in the UK on 1st June and it is set to revolutionise communications across the country. How could your surgery embrace the new technology to help staff work more efficiently and patients to receive even better care during a trying time?
The new system is hosted entirely in the cloud which allows it to benefit from increased data security. Patient and practitioner information can be stored securely and accessed from anywhere making it incredibly easy for doctors working in the community or making house visits to have the very latest information at their fingertips.
Flexible Working at its Finest
As an internet communications system, staff can use the Univerge Blue to work from anywhere simply by plugging a telephone handset into their broadband router or using the excellent mobile apps if they are working on the go. This means that colleagues working from home in self isolation or doctors and practitioners working out of the surgery can access all of the contacts they need whenever they need it.
Keep Your Teams Together
Even if they cannot be in close physical proximity, your teams don’t have to become disconnected. The Univerge Blue allows you to set up teams in contact groups so that they can easily reach one another via telephone call, video conferencing, group calls or instant messenger. They can also set up group working spaces so that they can continue to collaborate on projects as needed or discuss patient care.
Great Service for Patients
The flexibility of the Univerge Blue System allows you to make several improvements that will significantly enhance your patients experience when calling the surgery. You can set up roaming calls so that patients are sure to have their call answered in good time, implement an automated message system that gives out the most up to date information to keep patients informed and set up dedicated phone lines for some of your most common queries to ensure customers have their needs met.
Equations Voice and Data Systems are one of the few UK appointed engineers for the NEC Univerge Blue system. Contact us today on 01237 420010 to discuss how it can help your surgery.