Well, the short answer is…every business! As it’s scalable and versatile, as well as significantly more cost effective than traditional phone lines, a VoIP phone system is a brilliant option for a variety of businesses, no matter their industry or size. We’ve put together a few examples of how these benefits can be applied to help different businesses.

Remote or field workers

If you’re a business like a vets or an estate agents where members of your staff can be in different locations throughout the day, a VoIP system is massively beneficial.

• Calls can easily be diverted via an app that can be set up on mobile devices
• The hunt group feature of your VoIP system means that one incoming call will ring on multiple lines, giving different members of staff the option to answer

Customer service

For many businesses, phone calls are a massive part of customer service. The majority of customers want to be able to talk to a real person in real time and a VoIP system allows you to do that effectively whilst costing significantly less than traditional phone lines.

• Reduce wait times by automatically routing calls whichever agent is available
• Voicemails can be accessed via emails
• Provide training opportunities for employees thanks to a live call monitoring feature 
• Gather call data to gauge and provide feedback on employee performance 

Data sensitive 

Of course, no business wants a breach of data, however if you work in an industry that holds particularly sensitive information, a VoIP system is a brilliant choice.

• VoIP can mitigate security threats through encryption, identity management and hosted VoIP systems work around the clock to protect networks
• Updates are regularly rolled out to combat new security threats
• Easy to check your call logs for any unusual activity 

e-Commerce

The world of e-Commerce is tough due to its competitive nature. Customers want their queries resolved quickly and if that doesn’t happen, they’re quick to head off to your competition. A VoIP phone system can help your e-Commerce business with unique features like:

• Storing call records to verify claims 
• Customer relationship management integrations allows your employees to access customer data immediately, including shipping status and purchases
• Auto attendant to forward calls to the right department
• Send text messages to promote services or give special offers to loyal clients
• Customized menus for quick solutions (press 1 for billing, press 2 for opening hours etc.)

Get in touchKeen to see how VoIP can benefit your business? At Equations, we’re specialists in helping you find the right communications for your business. We understand that each business is unique, so all of our advice is tailored specifically to you. Give the Equations team a call today on 01237 420010 to discuss your upgrade options or to book a free review of your current system.