With increasing online and global competition, getting your customer service spot on can be the difference between a consumer choosing you over your competitors. Your customers want to be able to contact you easily, both for information and to resolve any issues. An outdated phone system can make it very difficult to communicate with your customers and can even give your business a bad reputation. So how can upgrading your phone to a VoIP system help? We’re glad you asked, here’s why!

Don’t miss any calls
A VoIP phone system has a wealth of features you can tap into to prevent unanswered calls. It receives all calls, plus the fact that it is cloud-based means it documents calls – even if there was a connection issue present at the time of the call. Features like being able to call multiple numbers at once means your employees can help different customers at the same time, minimising wait times.

Flexible location
With the rise in home working, having a phone system that is not location dependent is crucial. Thanks to VoIP, your employees will have the freedom to work wherever is most convenient and your customers will be able to get hold of them regardless of whether they’re in the office or not. This is a particular bonus if you work in an industry where you may be in different locations, for example, builders or vets.

Improve collaboration

Chances are that you’ll need to talk to other members of the team, either for more information on a customer or to ensure your customer is getting the right information! A VoIP allows for this communication to happen seamlessly and in real-time, so you can help all your customers in a prompt and timely manner.

Automate simple enquiries
Whilst most customers would rather talk to a real person, the IVR feature available with any good VoIP phone system means you can automate answers to basic enquiries or direct your customers to the right person for their query. This not only helps your customers, but it also frees up your employees to deal with other customers – win win!

Provide call analysis
A VoIP system provides you with key analytics such as how long someone was on hold for, the average duration of the call and the average duration of how long it took for a call to be answered. This data can give you valuable information about which areas could be improved on to help you provide a better customer experience.

Get in touch
Think a VoIP system would help improve communication with your customers? At Equations, we’re specialists in helping you find the right phone system for your business. We understand that each business is unique, so all of our advice is tailored specifically to you. Give the Equations team a call today on 01237 420010 to discuss your upgrade options or to book a free review of your current system.