Picking a new phone system can feel overwhelming, you want to make sure you’re getting the right system for your business, as well as ensuring that it is future-proof. Whilst cost is obviously an important factor, what else should you be considering? To answer this and help you find the right VoIP system, we’ve pulled together the top things you need to be thinking about when deciding which system best suits your business.

Understand your business communication requirements
Whilst choosing the best technology for your business may typically fall to the IT department, it is useful to ask other departments to build up a big picture of how your phone system gets used. For example, you may ask questions like:

• How much customer service is based on customers reaching out by phone?
• Do calls often have to be routed from one team member to another?
• What’s the long-term plan or outlook for your company, i.e. do you need a system that is easily scalable?
• Do your employees work remotely/hybrid? What services are essential if that’s the case?

Understanding exactly what you need your system to achieve will ensure you get the perfect system for your business.

Think about what features you require
Once you’ve established what your business communication requirements are, you’ll have a better understanding of what features would be essential to your business. For example, if you have customers who may need to be directed to different departments, an IVR feature that allows customers to quickly get through to the right person for their query would be extremely beneficial.

Read reviews
Just like if you were buying a product for your own use, there is plenty of value to be found in taking the time to read reviews and customer stories. At Equations, we have plenty of case studies where you can hear directly from our customers how a VoIP system helped their business with specific examples that remove any guesswork!

Consider what support you get
When investing in new technology for your business, it is vital to think about what ongoing support you get, rather than having to blindly work things out for yourself. We hold your hand every step of the way at Equations. Not only do we have experts who can help you determine the perfect system for your needs, we can also train your staff and ensure you’re getting the most from your system with features you may not have considered before!

Get in touch
Need some extra help choosing a VoIP system? At Equations, we’re specialists in helping you find the right phone system for your business. We understand that each business is unique, so all of our advice is tailored specifically to you. Give the Equations team a call today on 01237 420010 to discuss your upgrade options or to book a free review of your current system.