During a normal winter, staffing levels are always erratic in the winter months, with the usual
winter bugs like flu and colds going around. 2020 looks to be even worse, with people
showing coronavirus symptoms potentially having to self-isolate for days while waiting for
their test results to come back.

December is also a popular time for staff to use up annual leave late in the year, particularly
in the run-up to Christmas. But that doesn’t stop the phone from ringing or enquiries coming
in. With less people in the office, how will you be able to handle rising demand?
A VoIP phone system is designed with plenty of functionality and tools to make your life that
bit easier. Here’s how VoIP could help you keep on top of things when dealing with low staff
numbers.

Hunt groups

Hunt groups allow for phones to be grouped together, so when someone rings that
group, each of the phones connected rings. Grouping means the call is still answered,
even if a member of that group is away sick.

Call forwarding

Call forwarding allows callers to be forwarded through to another number at the press of a
button, all with minimal fuss and faff. It can be a real time saver at a time where every
second counts and your staff are under pressure!

Auto Attendant

The auto attendant function will help filter calls and ensure they’re going to the right places –
– which is a way around having one staff dealing with every single call that comes in and gets
swamped with phone calls.

Working from home

If your team are self-isolating but working from home, VoIP leaves you with so many choices.
If they want to use a desk phone, they can simply plug a VoIP phone into their internet
connection and off they go. For others, an app on their mobile may be the way to go, or they
can use a computer and headset. The system provides the best of class in terms of flexibility
and at a great price!

VoIP is amazing for a wide variety of reasons and these functions will prove useful all
year round; to talk to our experienced and local team, please give us a call here at
Equations on 01237 420010.