Challenges

Keeping in touch with customers with a highly mobile workforce makes estate agencies one of the more challenging industries for business communications.

Operations Director James Tiller explains, “Our clients expect to get hold of us quickly regardless of our location. Our previous hosted system simply wasn’t flexible enough and we were diverting calls to our mobiles when we were on an appointment which lacked professionalism. Then when we had two team members ‘pinged’ and had to self-isolate, home-working became as essential.”

Solution

To cope with the new demands the team were equipped with UNIVERGE BLUE CONNECT for their laptops as well as mobile clients and NEC business telephones. James says, “The team can now work more flexibly and are reachable on a single number. We can operate from home as if we were in the office and we no longer need to give out our personal mobile numbers.”

Results

The UNIVERGE BLUE user interface proved a hit with the team and no training was required. James recalls, “The whole team were using it from day one. You can pick it up quickly because it’s so user friendly.”

Favourite features include the Group Chat function which provide quick internal communications. James explains, “We work on two floors. When a customer comes into the office I can message my colleague to come down to see to them while I’m on a call. The Clickto-dial feature also enables us to call directly from a website which is an excellent time saver. Best of all, we can now work from any location seamlessly and continue to deliver a high standard of service levels to our clients.”

James concludes, “Equations have been fantastic all the way through from install, set up and customisation for our exact business needs. In fact their support engineer is on our speed dial so we can get in touch instantly!”

Give the Equations Voice and Data Team a call today on 01237 420010 to see how we can help you and your business.