If you own a hotel have you ever found it frustrating that your phone system can’t be seamlessly integrated with your room and property management system? Found it troublesome dealing with multiple technology suppliers; one for your phone, one for the hotel management system?
If either of these sound like you then you’re going to love our specialist solution for hotel owners. Here’s a little information about how it all works, how you can improve the communication between staff and with guests, as well as tailoring it to the own bespoke needs of your accommodation.
Everything in one place
The first thing to say about the NEC solution we use for hotels is that it consolidates things all in one place; that’s your phone system and your property / room management system. There are a number of benefits to having this in one seamless system; it can lower the costs associated with multiple providers, it allows you to communicate better with guests whilst also saving you time during the day. It really is a win-win-win.
Easy to update room rates and availability
No more complicated systems and internal training. This system provides you with an easy to understand and view calendar screen on your desktop. You can quickly see when rooms are available, who’s booked into each room and when bookings are able to be made as well as the rate for the room at any given time.
The system also understands that the days of fixed room rates for long periods of time are a distant memory, so staff members with the permission to do so, will be able to change the rates on various rooms at the click of a button.
Charging guests for external calls
Because the phone system is seamlessly linked to your hotel management system, it means that once the guest checks in the system you can unlock the room’s phone (allowing it to make external calls). When the time comes to check out, it will lock the phone again with any calls they made during their stay automatically added to their bill at a rate you can choose.
Simple, easy and integrated.
Wake up call
Sometimes we have to make an early start, so if your guest needs to be up at the crack of dawn this can also be scheduled on your phone system. Simply put the time and day that they need to be woken and the system looks after the rest. All you need to do is make sure you get the right day and time!
Keeping in touch with cleaning progress
It can sometimes be difficult to have a constant understanding of the progress being made by your cleaning team; namely which rooms have been completed and which have not.
The phone system can again help you here. As your cleaner completes a room she can update the status of that room to ready. This is then shown live on your system, meaning you’ll always know which rooms are ready for check-in and which are not.
Keeping you in the loop and improving staff efficiency. Perfect for your hotel.
A tailored system
As soon as a guest checks into your hotel, their name will be displayed on the phone system which means that as soon as they give your staff a call, they’ll always know which guest is calling, their name and their room number. This gives you a real opportunity to personalise your communication and improve the way you interact with guests on the phone.
Making your guests feel special. It’s what our system does.
For more information on how we can work with your hotel to improve communication and productivity please give us a call on 01237 420010 and we’ll be happy to answer any questions you have.