Our Services

Call Centre Solutions

The words ‘call centre’ can often invoke negative feelings based on a previous bad experience.

At Equations we pride ourselves on delivering a personal service, and it’s this that we keep at the heart of everything we do in this area.

You want to give your customers a great experience. They don’t want to have to wait to speak with you and what is more, you don’t want them to have to wait.

We facilitate that experience, giving you a system that enables you to handle the volume of calls that you need to in the most efficient and client friendly way possible.

Whether it’s a sudden flurry of calls, agents tied up on the phone with lengthy enquiries or a shortage of staff, our systems will help you maintain the level of service you give to each and every caller.

Some sites need the option for callers to leave voicemail, meanwhile true call queuing systems allow callers to keep their place in the call queue and some other sites; a combination of the two.

Do you require, different call routing at different times of the day or days of the week? Or call logging to monitor staff performance? Maybe call recording for staff training and to manage disputes?
Equations can deliver them all, speak to one of the team today to discuss which option is most suited for you.

The right person for the right call.
Your new call reality.

A key ingredient of personal service is making sure you’re always speaking to the right person. Our systems are able to assign incoming calls to the most suitable agent, rather than just the next free agent. Have staff with specific knowledge of certain topics? Different staff members at different times? We can make sure they’re perfectly matched to the right caller.

What can you add
to our call centre?

We work with a number of automatic call distribution (ACD) systems. This is technical talk for a system that allows you to:

• Control call overflow at busy times
• Route calls to free operators
• Give priority to particular customers
• Increase staff productivity
• Route calls based on the number dialled and the time of day
• Offer call-back messages

You’ll actually be able to control a whole range of parameters to ensure that your business is always operating at peak efficiency, no matter how busy your phone lines are.

What’s working with
Equations really like?

When you contact Equations Voice and Data you’ll know that you’re speaking with the experts in phone systems. With more than 25 years experience, we’re well versed in helping businesses create the right call centre experience for their customers or clients.

Worried you might just get the same system as everybody else? No need; we’ll take the time to understand you work and only recommend the solutions and implementation that will give you the best possible results.

Think it ends there? Of course not; we’ll train your staff to make sure you get the most from the system we’ve implemented, and that’s even included in our pricing!

Looking for a personal service from a team that will really add value to your phone systems? You’re looking for Equations Voice and Data.

Get in touch with a
member of our team today.