Our knowledge = Your power
Using the right phone system to boost your seasonal business
Seasonal organisations are often forgotten when it comes to appropriate configuration, with most suppliers putting the focus on organisations that operate in much the same way all year round. However, we know that this means you need a fantastic telephone system which...
Organising your business calls when winter illness hits
Has the winter illness hit your business? Around 9.6 million work days are lost each year due to the ‘winter blues’ and that’s a lot of days! Unfortunately, we can’t prevent germs being spread around the office but we can help your business be best prepared for when a...
Is your business prepared for when a storm strikes?
The weather is a hot topic in the UK (not as hot as we would like!). Every year thousands of businesses across Devon, Somerset and beyond lose out because of storm related damage. The winter storms of 2013/14 are an unpleasant reminder, with many businesses still...
Five ways our phone systems can improve customer service
At the heart of every business, company, and organisation is the need to communicate; whether it’s with customers, staff, teachers, or suppliers. The way you’re able to converse with important stakeholder groups will be key to how successfully and efficiently you...
There’s no ‘one size-fits all’ when it comes to infrastructure
It’s an old cliché, but there’s never a one size fits all solution when it comes to your phone system’s infrastructure. We’ll often dazzle you with what our systems can do and how they can help your organisation, but it’s the correct infrastructure that ensures that...
Have you thought about these four key areas of your phone system this winter?
It’s a new year, everyone is back to work, and it’s a great time to think about your phone system. The winter months can cause and reveal all kinds of unexpected problems; the best way to deal with these issues is to be prepared and have a system that can adapt to...
What makes us different
We know there are plenty of phone system providers around the country, but we also know that we’re different. Our unique approach and specialist advice means we’re not like the others, and we’re proud to stand out from the crowd. Want to know why? Here are just a few...
What we do
When it comes to telecommunications, there isn’t a ‘one size fits all’ solution, which is why we offer a range of different and tailored services. For the past 25 years we’ve been implementing phone systems that add value, and over this time we’ve learnt that what...
Do you know how much your calls cost? How to avoid and understand stealth charges
No one wants to be paying more than necessary for their calls, particularly organisations with strict budgets and lots of calls to make. Phone deals can be covered with figures and terminology that is, quite frankly, confusing. This leads to many customers not knowing...
Five myths about VoIP
VoIP (Voice over Internet Protocol) has been on a steady rise in recent years, in fact, there’s been around a 75% increase in businesses opting to use of the cost-friendly telephone systems since 2010. VoIP works by using a broadband line to make calls. Data is sent...
Why your business should have an UPS system
For many organisations, telephone systems are a lifeline that is relied on every single day, so what happens when the power has gone? Uninterruptable Power Supply (UPS) allows you to keep going even when there’s an issue with the power. It maintains and protects...
Three problems call centres face and three solutions
Call centres are very busy places, so having a telephone system that suits the needs of the business, employees, and customers, is absolutely vital. There are a huge range of problems you may currently be facing in your call centre, and it may seem like there’s no way...