Need a quick VoIP overview? Here are some frequently asked questions (FAQs)!

What is VoIP?

VoIP stands for Voice over Internet Protocol. It allows you to make voice calls using a broadband Internet connection instead of a traditional phone line.

How does VoIP work?

VoIP converts your voice into digital data and transmits it over the internet. On the receiving end, the data is converted back into sound.

What are the benefits of using VoIP?

Lower costs, flexibility, scalability, integration with other digital services, and advanced features like call forwarding, voicemail-to-email, and video conferencing.

Is the call quality of VoIP as good as traditional phone lines?

VoIP call quality can be as good or even better than traditional phone lines, provided you have a stable and high-speed internet connection.

Do I need special equipment to use VoIP?

You can use VoIP with a VoIP-enabled phone, a computer with a microphone and speakers, or a traditional phone connected via an adapter.

Can I use my existing phone number with VoIP?

Yes, in most cases, you can port your existing phone number to your VoIP service.

What happens to my VoIP service if the internet goes down?

If your internet connection is disrupted, you won’t be able to make or receive VoIP calls. However, many providers offer call forwarding to a mobile or landline as a backup.

Can I use VoIP for international calls?

Yes, VoIP is often more cost-effective for international calls compared to traditional phone services, and many providers offer low rates or even free calls to certain countries.

What kind of internet connection do I need for VoIP?

A stable, high-speed internet connection (DSL, cable, or fiber) is recommended for reliable VoIP service. The required bandwidth depends on the number of calls at the same time and the quality desired.

Can VoIP integrate with other business systems?

Yes, VoIP can integrate with CRM systems, email, and other business tools, enabling features like click-to-call, voicemail-to-email, and customer data integration.

Is VoIP suitable for small businesses?

VoIP is ideal for small businesses due to its lower costs, scalability, and range of features that can enhance business communication.

Contact us
We’re specialists in helping you find the right phone system for your business. We understand that each business is unique, so all of our advice is tailored specifically to you. Give the Equations team a call today on 01237 420010 to discuss your options or to book a free review of your current system.