In a world where providing a personal service is vital, the ability to know exactly who is calling you before you even answer the phone is a valuable one. Welcome to Computer Telephone Integration (CTI).
We make sure this doesn’t happen.
It really is very simple; as soon as a call comes into your team they’ll get a prompt on their screen telling them who’s calling.
No more asking for a name.
No more wasted time trying to work out who it is.
Just a warm and friendly welcome for your valued customer.
Now that really is great customer service.
How does the system
know who’s calling?
How will this help
Asking for a caller’s name and information actually takes up a lot of time when cumulated over a week, a month or a year. Your team will become more efficient by saving time.
You’ll also be able to visit a website or Windows-based programme and dial telephone numbers by simply clicking on them, saving you even more time and effort.