Our Services

Computer Telephone
Integration (CTI)

In a world where providing a personal service is vital, the ability to know exactly who is calling you before you even answer the phone is a valuable one. Welcome to Computer Telephone Integration (CTI).

Has a member of your team ever had to ask a long-standing client who they are? Had a moment when they didn’t recognise someone’s voice or telephone number?

We make sure this doesn’t happen.

Computer Telephone
Integration (CTI)

So how do we make sure you’ll always know who’s calling you?

It really is very simple; as soon as a call comes into your team they’ll get a prompt on their screen telling them who’s calling.

No more asking for a name.

No more wasted time trying to work out who it is.

Just a warm and friendly welcome for your valued customer.

Now that really is great customer service.

How does the system
know who’s calling?

Our CTI systems can integrate with your existing customer information. This means you won’t have to spend hours or days laboriously adding telephone number to contacts; with the integration we can provide, we’ll make sure you know who’s calling.

How will this help
your organisation?

You’ll be able to identify callers immediately, allowing you to provide them with a warmer, friendlier and more personalised welcome when you answer the phone.

Asking for a caller’s name and information actually takes up a lot of time when cumulated over a week, a month or a year. Your team will become more efficient by saving time.

You’ll also be able to visit a website or Windows-based programme and dial telephone numbers by simply clicking on them, saving you even more time and effort.

Get in touch with a
member of our team today.