West Monkton Primary School
We loved providing West Monkton C of E Primary School with a new telephone system to match their brand new building. The Somerset school has been a customer of ours since 2010 so we know its needs well.
Last summer, before children started at the new building, members of our engineering team were on site to install the new system. When we’ve visited West Monkton since term started, our engineers have visited before school starts so that we don’t cause any disruption to the school’s normal working day.
“The new system provides all the things we need – it’s allowed us much greater efficiency,” said Zoe Farnham, the school’s business manager. “I would definitely recommend Equations for the level of service they provide.”
We make sure that we’re responsive if our customers try to reach us by phone and if we can’t answer their questions straightaway then we can send one of our team of engineers out to help. Being a South West-based business, we have a large network of highly-skilled staff who can reach our customers quickly.
“Tom was our contact on the sales side and both he and the Equations engineers have all been great. Everyone has been punctual, responsive and switched on. I think there are some services where you can use a supplier that is based out-of-area but with a telephone system, when it comes to needing work on site or someone responding quickly it’s been good to know that we are working with a local business,” said Mrs Farnham.
“It has been helpful that Equations are a schools specialist. They get it. They know where we’re coming from and what we need. Equations give great customer service, they are responsive and very knowledgeable.”