If you think about your phone, the technology in your car or any other area of your life five years ago and compare it to the here and now, you’ll soon realise that when it comes to technology, things really do move quickly. We’ve been working with organisations on their phone systems for more than 20 years, so as you can imagine, we’ve seen our fair share of change, development and advancement in the technology used.
We’re committed to keeping our clients ahead of the curve; ensuring they’re using the best and most suited equipment for their own specific needs.
How do we do that?
By partnering with some of the best suppliers around, which includes globe leader in communications and IT solutions NEC, who are continually developing their product range.
This month marks the launch of their new SL2100 system, which could and should be the perfect fit for many organisations across the South West.
Let us tell you a little more about it:
Who’s it for?
With more than 90% of businesses and organisations across the South West employing less than 20 members of staff, the great news is that this new system has been built specifically with your needs in mind.
It’s geared toward small and growing businesses, and is said to not only offer potential cost savings compared with your current phone system, but also provide an ‘all in one’ solution.
What does that mean to your business or organisation in real terms?
The first thing to say is that the SL2100 will require no additional PCs or servers in your organisation. This is great news as upgrading or changing your system won’t require large scale infrastructure change. Everything you’re going to need is built into the phone system itself with NEC referring to the functionality offered as InApps.
What do InApps offer your organisation then?
• InUC – enables organisations to access video conferencing, collaboration, document sharing and instant messaging for up to 128 users. This can cut the costs associated with travel and time if you have employees based in multiple locations, working from home or on the road.
• InReports – provides you with real time analytics and statistics on call volumes, call answer rates and a whole host of other information. This information is essential for understanding when calls are made, received and responding accordingly so improving staff performance and customer service.
• InGuard – provides your organisation with protection against the threat of Toll Fraud attacks. Across the globe, Toll Fraud costs in the region of $46.3 billion each year and it’s estimated 84% of local businesses are currently vulnerable.
• InHotel – offers a Front-of-House Application system that combines a complete Property Management System with tightly integrated phone system functionality. Perfect for the tourist sector across the South West.
For more information on their new technology and how we can help your organisation reduce costs and improve performance please contact us on 01237 420010.